6 L1L2 Support Jobs

As an Account Service Operations Sr Associate at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will be responsible for the following: - Managing Incidents and Requests per ITIL. - Providing L1/L2 support and managing tickets end to end. - Generating reports and performing data analysis. - Engaging in communication via emails, calls, and tickets. NTT DATA, a $30 billion business and technology services leader, serves 75% of the Fortune Global 100. Committed to accelerating client success and positively impacting society through responsible innovation, NTT DATA is a leading AI and digital infrastructure provider. With expertise in enterprise-scale AI, cloud, security, connectivity, data...

As a Senior Operations Specialist with 6-8 years of experience, your role will involve providing L1/L2 support and business support for the operations team. You will be responsible for: - Providing L1/L2 support for business users and technical teams. - Working closely with internal stakeholders to resolve business and operational challenges. - Analyzing system performance, identifying bottlenecks, and recommending improvements. - Responding to incidents, service requests, and technical queries efficiently. - Coordinating with product vendors and IT teams to escalate and resolve complex issues. - Maintaining proper documentation of issues, resolutions, and troubleshooting processes. - Conduc...

As a Service Desk Engineer at Coforge, your role involves providing hands-on support using ServiceNow or similar ticketing tools. You will be responsible for managing incidents and service requests, ensuring timely resolution within defined SLA timelines. Your key responsibilities include: - Utilizing ServiceNow or similar ticketing tools effectively. - Demonstrating expertise in Google Workspace products such as Gmail, Google Drive, Google Hangout, Google Workspace Admin Console, Tivoli Identity Manager, Active Directory, Shared Mailboxes, and Distribution Lists. - Exhibiting excellent written and verbal communication skills. - Composing and responding to professional emails efficiently. - ...

As a Senior Operations Specialist at Fulcrum Digital, you will play a crucial role in providing L1/L2 support and business support for our operations team. With 6-8 years of experience, you will be responsible for collaborating with internal stakeholders, analyzing system performance, and ensuring efficient incident response. Key Responsibilities: - Provide L1/L2 support for business users and technical teams. - Collaborate with internal stakeholders to resolve business and operational challenges. - Analyze system performance, identify bottlenecks, and recommend improvements. - Efficiently respond to incidents, service requests, and technical queries. - Coordinate with product vendors and IT...

As a Data Center Systems Monitor, you will be responsible for ensuring the smooth operation and performance of data center systems. Your key responsibilities will include: - Monitoring data center systems such as servers, storage devices, and network equipment using monitoring tools. - Responding to alerts promptly and taking appropriate action to resolve issues or escalating them to higher-level support when necessary. - Performing regular health checks on data center equipment to maintain optimal performance. - Providing L1/L2 support for hardware and software issues, including server reboots, network connectivity problems, and hardware failures. - Coordinating with L2/L3/L4 engineers and ...

You are a highly skilled Senior Operations Specialist with 6-8 years of experience, responsible for providing L1/L2 support and business support to the operations team. Your primary duties include offering support to business users and technical teams, collaborating with internal stakeholders to address challenges, analyzing system performance, identifying bottlenecks, and suggesting improvements. You will respond to incidents, service requests, and technical queries promptly, coordinating with product vendors and IT teams to resolve complex issues. It is essential to maintain accurate documentation of issues, resolutions, and troubleshooting processes, conduct training sessions, and ensure ...