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L1/L2 level_ Application Support

0 years

0 Lacs

bengaluru karnataka india

Posted:6 days ago| Platform: Linkedin logo

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Skills Required

support service management itil networks splunk stack analyze resolve security development reliability logical communication monitoring analysis automate reporting scripting python troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

Key Skills Requirement:
  • Fundamental understanding of IT service management and ITIL business process.
  • Experience in handling L2 support activities and Ability to document & troubleshoot the errors
  • Experience in working with Service NOW or any other ticket handling systems
  • Experience in working with Automotive domain will be an added advantage
  • Monitor infrastructure components (servers, networks, databases, cloud services) using tools like Splunk, ELK Stack, Prometheus, Grafana, etc.
  • Experince to Datalog added advantage
  • Analyze system logs to identify and resolve performance bottlenecks, errors, and security issues.
  • Respond to incidents and service requests, ensuring timely resolution and documentation.
  • Collaborate with different teams like Application Development, Cloud, and Security teams to maintain system reliability and performance.
  • Logical approach and excellent problem-solving skills.
  • Willing to work in 1st/2nd or General Shifts, also need basis willing to work on public holidays
  • Understand requirement and functionality of the application
  • Good communication skills
  • Prior experience of end users discussions

Job Responsibilities

  • Effectively participate in end user discussions, client calls and meetings
  • Support build and release operations.
  • Maintain and improve monitoring dashboards and ing mechanisms.
  • Perform root cause analysis and contribute to post-incident reviews.
  • Automate routine monitoring tasks and reporting using scripting (e.g., Python, Bash).
  • Document standard operating procedures and troubleshooting guides.

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