L1/L2 Application Support Engineer

Overview:
Job Title: L1/L2 Application Support Engineer
Experience: 2–4 Years
Location: Chennai
Job Type: Full-Time
Shift: Rotational 24/7 (including on-call support),Majorly Night shift
Role Overview:
We are seeking a proactive and technically skilled L1/L2 Application Support Engineer to join our dynamic team. The ideal candidate will have a strong background in SQL, Unix scripting, and telecom domain knowledge, with a passion for troubleshooting and customer support. This role requires hands-on expertise in OSS (Operations Support Systems) and BSS (Business Support Systems), including service provisioning, activation, inventory management, customer management, billing, and order management. Responsibilities:
Key Responsibilities:
Handle incident and problem management at L2 level Analyse L2 incidents in system and provide fix. Perform root cause analysis and bug triaging. Creation of SOP. Coordinate with L3/development teams for issue resolution Conduct patch and release validation Maintain and update documentation and knowledge base Provide on-call support and participate in shift rotations - 24/7 (including on-call support),Majorly Night shift Requirements:
Technical Skills:
Proficient in SQL and PL/SQL for data analysis and issue resolution Strong experience with Unix Shell scripting Expertise in XML for data parsing and validation Working knowledge of Python for automation tasks Understanding of:
Order orchestration Task modeling Order decomposition Domain Knowledge:OSS (Operations Support Systems):
Service provisioning Activation Inventory management BSS (Business Support Systems):
Customer management Billing Order management Solid understanding of Telecom domain processes Soft Skills:
Strong analytical and troubleshooting abilities Excellent written and verbal communication Customer-centric approach Ability to work under pressure and in rotational shifts Effective collaboration with cross-functional teams