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L1/L2 Application Support Engineer

24 years

0 Lacs

Chennai Tamil Nadu India

Posted:1 month ago| Platform: Linkedin logo

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Skills Required

support sql unix scripting patch coordination development provisioning billing documentation xml orchestration management communication

Work Mode

On-site

Job Type

Full Time

Job Description

We're Hiring | L1/L2 Application Support Engineer | Chennai | 24 Years Experience

Are you passionate about application support, solving complex issues, and ensuring seamless system operations? We are looking for a skilled L1/L2 Application Support Engineer with 24 years of experience to join our team in Chennai!This is a full-time opportunity with a rotational 24/7 shift (majorly night shift), ideal for someone with strong skills in SQL, Unix scripting, and telecom domain expertise.

Key Responsibilities

  • L2 incident handling, RCA, and bug triaging
  • Patch/release validation and coordination with L3/development teams
  • Work across OSS/BSS modules including provisioning, activation, billing, and order management
  • Maintain SOPs, documentation, and provide on-call support

Must-Have Technical Skills

  • Strong in SQL / PL-SQL & Unix Shell scripting
  • Hands-on with XML & working knowledge of Python
  • Familiarity with Order orchestration, decomposition, and task modeling

Domain Expertise

  • OSS: Provisioning, Activation, Inventory
  • BSS: Billing, Customer Management, Order Management
  • Solid understanding of Telecom business processes

Job Details

  • Location: Chennai
  • Experience: 24 Years
  • Shift: Rotational (24/7), primarily Night Shift

Soft Skills

  • Strong analytical & problem-solving mindset
  • Excellent communication & teamwork
  • Customer-first approach & ability to thrive under pressure
(ref:hirist.tech)

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