L1 Support Professional

3 - 5 years

3 - 6 Lacs

Posted:4 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled IT Support Engineer to join our team in Gurugram. The ideal candidate will have 3 years of experience and be able to work in a hybrid mode, with flexibility for remote work.

Roles and Responsibility
  • Manage the complete life-cycle of laptop/desktop/VDI environment from provisioning to decommissioning.
  • Provide remote and deskside technical support for Windows Desktop OS and Mobile OS, File and Office365 services.
  • End User Patch & Image Management, including installing and reinstalling Standard Images.
  • Package and distribute software.
  • Identify and diagnose issues using SOPs and knowledge-base for applications and infrastructure.
  • Align with clients' Global EUC team and provide technical support to other IT teams.
  • Monitor infrastructure [servers, storage, and networking] and databases using native tools and Solarwinds.
  • Answer requests via telephone, email, chat, or portal, categorizing and recording reported queries in Ticketing tool (ServiceNow) and providing solutions.
  • Advise users on appropriate course of action and monitor issues from start to resolution, providing timely customer and internal updates using a computer-based ticketing system (ServiceNow).
  • Escalate unresolved problems to a higher level of support (L2 / L3) if needed.
  • Manage Asset & License Management, receive, log, and store internal packages.
  • Conduct daily cabinet/cage checks and perform inventory verification/counts.
  • Work flexible shift schedules and provide rotational on-call coverage if needed.
  • Report to the facility within a specified time for emergency outage assistance.
  • Demonstrate the ability to prioritize tasks and manage multiple assignments in a fast-paced environment.
  • Perform other ad-hoc duties as assigned by the supervisor.
Job Requirements
  • Minimum 3 years of experience in IT support.
  • Strong knowledge of Windows Desktop OS, Mobile OS, File and Office365 services.
  • Experience with package and software distribution.
  • Ability to identify and diagnose issues using SOPs and knowledge-base.
  • Strong communication skills for effective user interaction.
  • Ability to work in a team environment and provide technical support to other IT teams.
  • Proficiency in monitoring infrastructure and databases using native tools and Solarwinds.
  • Knowledge of asset and license management.
  • Familiarity with ticketing tools such as ServiceNow.
About Company

IDESLABS PRIVATE LIMITED is an employment firm that provides recruitment services to various industries. We are committed to delivering high-quality services to our clients and candidates.

Please acknowledge back to this mail with your updated resume.


Location - Haryana, Telangana,(Gurgaon Kty., Haryana, 122001)

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You