L1 Support Professional

Agilysys Technologies India

1 - 6 years

4 - 8 Lacs

chennai

Posted:2 weeks ago| Platform:

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Skills Required

procurement service management hospitality ticketing manager quality assurance helpdesk customer support customer service sql customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software.
Complete primary intake and initial triage of incoming calls.
Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process
Input quality data in ticketing system, Salesforce.
Research hardware and software problems defined by customers and provide diagnosis and resolution
Perform basic walkthrough of configuration with the customer
Understand escalation process and perform escalation process in a timely manner
Actively participate in team meetings to provide feedback and ways to improve efficiencies
Coordinate with hardware vendors on diagnosis and resolution of hardware problems.
Accurately document worked issues and detailed steps for resolution when necessary
Keep abreast of software releases, new feature and functionality, and updated installation procedures
Other duties as assigned

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