Title: L1 Support Engineer
Location: Bangalore
Role overview:
As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues efficiently to maintain high service standards. This position is critical to maintaining high service standards and operational efficiency.
Requirements
Responsibilities:
- Monitoring the implementation & operation of defined controls and recommendations
- Support all Project & Operations as Level 1 support
- Understand project's working guidelines, technology, framework etc
- Initial troubleshooting skills for OS/applications/Interfaces /DBs
- Vendor coordination skills, Monitoring & Reporting
- Carry out routine activities & checklists
- Taking ownership of customer issues until resolved, escalated or resolved
- Monitor service through tools. Available 24X7 for support
- Strict SLA compliance at all stages
Essential qualifications:
- 1-2 years of relevant experience in production support
- Should have BE/ B. Tech/BCA/MCA/ ME/M.Tech /B.Sc. (Computers)/M.Sc. (Computers) degree from a reputed University
- Basic knowledge or working on windows and unix platforms
- Should have good understanding of the commands in Linux
- Knowledge on scripting languages (e.g. bash shell scripting, Perl, etc)
- Excellent working familiarity with NMS tools , Ticketing tools and MS Excel
- Protocol and Packet analyzers (TCPDUMP, Ethereal)
- Knowledge on monitoring system resources like CPU, memory, disk, logs, processes etc
- Knowledge on log search using grep commands, extraction of data etc
Interview rounds & assessments:
▪ Table for Two:
A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.▪
Beyond the Bio:
A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.
▪ Manager Meetup:
A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.
Why TerraPay:
TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant. Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions. We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.
Our culture & core values:
At TerraPay, we don't just talk about our values—we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you're looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be. With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we've got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities.
