Job
Description
About Temenos Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. THE ROLE Product Analysis and Customer Support as the name indicates, provides 24/7 support to clients who use Temenos products. This includes either clients who are in the Implementing stage or clients who are already live on Temenos products. All support requests from these clients are handled by PACS. We are looking for a proactive and organized Knowledge Content Coordinator to manage and enhance the process of developing, reviewing, and maintaining knowledge articles used by our Support department and chatbot systems. This role is ideal for a motivated generalist who thrives on collaboration, process improvement, and ensuring high-quality content delivery. The ideal candidate will be responsible for driving the creation and optimization of internal and customer-facing knowledge base articles, ensuring they are clear, accurate, and chatbot-ready. You will work closely with support agents, team leads, subject matter experts, and technical writers to gather and refine content, implement efficient workflows, and support scalable knowledge-sharing practices. OPPORTUNITES You will follow up with support team members to ensure timely submission of knowledge articles. You will facilitate collaboration between agents, subject matter experts, and other stakeholders to develop high-quality content. You will track and maintain a pipeline of article submissions and updates. You will review submitted articles for clarity, completeness, and alignment with knowledge standards and chatbot requirements. You will ensure consistency in tone, structure, and tagging across articles. You will Collaborate with editorial/technical writing teams for final formatting and publishing. You will identify bottlenecks in the knowledge article submission and review process. You will design and implement new workflows or tools to simplify and streamline article management. You will Recommend and help implement systems for approval tracking, version control, and feedback collection. You will act as a point of contact between support teams and content approvers. You will facilitate training or onboarding sessions for support agents on article creation best practices. You will promote a culture of knowledge sharing and continuous improvement across the support organization. Skills You should have 3 to 5 years' experience in a content coordination, support operations, knowledge management, or project coordination role. You should have Strong organizational and follow-up skills; able to manage multiple workflows and deadlines simultaneously. You should have excellent written and verbal communication skills. You should have collaborative mindset with the ability to work cross-functionally. You should be comfortable using knowledge base platforms (e.g., Sharepoint, Confluence, or similar). You should have familiarity with chatbot knowledge structures or AI content delivery is a plus. You should have experience with process documentation, change management, or workflow optimization is a bonus. Knowledge of the BFSI domain (Preferred) VALUES Care about transforming the Banking landscape. Commit to being part of an exciting culture and product evolving within the financial industry. Collaborate effectively and proactively with teams within or outside Temenos. Challenge yourself to be ambitious and achieve your individual as well as the company targets. Please make sure to read our Recruitment Privacy Policy Show more Show less
