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KMPL- Chat Support Executive- Non Voice (E-mail/ Chat)

KMPL- Chat Support Executive- Non Voice (E-mail/ Chat)

Conneqt

0 - 5 years

1 - 3 Lacs

mumbai mumbai suburban mumbai (all areas)

Posted:4 days ago| Platform:

Apply

Skills Required

email support non voice email process chat process customer support blended process email typing speed non voice process chat support bpo non voice excellent communication in english chat email handling email writing web chat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Support Executive Email/Chat (Work from Office)

Location:

Key Responsibilities:

Respond to customer queries via email and chat in a timely and professional manner
Resolve customer issues efficiently, ensuring customer satisfaction
Maintain accurate records of customer interactions and transactions
Collaborate with team members and other departments to ensure seamless support
Adhere to company policies and standard operating procedures

Required Skills & Qualifications:

Graduate in any discipline
Minimum 6 months of experience in email/chat customer support
Excellent written and verbal communication skills in English
Strong problem-solving skills and attention to detail
Ability to work under pressure and handle multiple queries efficiently

Shift Timings:

8:00 AM 5:00 PM
9:30 AM 6:30 PM
11:00 AM 8:00 PM
(1 rotational week off)

Salary:

18,000 20,000 in-hand per month
Up to 24,500 CTC

How to Apply:

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