- Handle customer inquiries via phone, email, and chat professionally. - Process orders, returns, and replacements accurately in the system. - Coordinate with internal teams - Maintain up-to-date customer records and documents.
- Build and maintain relationships with healthcare professionals. - Maintain records of daily visits and sales reports. - Ensure compliance with regulatory and company standards.
- Operate, monitor computer systems used in manufacturing, inventory, quality control - Perform data entry of manufacturing records - Coordinate with Quality Assurance and Production teams - Generate reports as required by Production, and Management
Enter, update, and maintain data in ERP, Excel, or other software systems accurately efficiently. Prepare daily, weekly, and monthly reports required by management. Coordinate with departments like Production, QA, QC, Store for data accuracy.
Respond promptly to customer inquiries via chat and email. Resolve customer issues related to payments, cancellations, rescheduling. Maintain records of customer interactions and follow up where necessary. Coordinate with operations and sales team.
Respond to customer queries promptly via chat and email channels in a professional manner. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving and interpersonal skills. Proficiency in MS Office.
Enter, update, and maintain accurate data in company databases and systems. Review data for errors or missing information and correct inconsistencies. Generate reports, letters, other documents as required. Prepare, compile documents for data entry.