KGS - Training Manager - KYC AML - Bangalore

Responsibilities

• Responsible for the effective design and deliver soft skills and technical training
• Lead a team of trainers supporting delivery across multiple clients
• Bring in consistency in knowledge transfer approach and define training faremwork along with periodic interventions
• Maintain and develop expertise of the relevant subject matter topics. Support the development of colleagues’ skills and abilities.
• Build core knowledge of the engagements during mobilisation in order to design interview and training material which is engagement specific
• Work with the offshore team to ensure training activities across both sites are cohesive and to the same standard, maintaining accurate training logs
• Maintenance of competency levels through use of staff knowledge assessment and training needs assessment to deliver targeted refresher training and alerts
• Collaborate with Operations Managers to solve specific training problems through focused, qualitative solutions
• Have an understanding of e-learning techniques to create and deliver e-learning packages
• Design and maintain of the suite of role profiles for onshore and offshore use
• Support the design of interview material aligned to the competencies required by role type
• Determine the testing requirements for specialist roles during recruitment phase (e.g. advanced excel, skills assessments, letter proofing or in-tray exercises)
• Coordinate recruitment activity from inception through to delivery
• Support and effectively track pre-engagement screening process (PES)
• Attend regular competency review panels to support, track progress and ensure competence is maintained
• Organise, monitor and feedback results from PKT (testing) to the operations management team
• Support People survey activities cross site
• To maintain an up to date working knowledge of the financial services market and all regulation
  

Qualifications

Educational qualifications

Work Experience

• Min 8 - 10 years experience with minimum 5-6 years in training and/or recruitment function
• Proven experience of assessing training needs and design and delivery of training and assessment material
• Demonstrated ability to conduct and embed ‘train the trainer’ activities
• Proven experience of cross functional working
• Competent in the use of Excel, Word and PowerPoint
• Develops effective working relationships with peers and clients, provide performance support to junior members
  

• Strong command and ease of business English (spoken and written), native preferred
• Executive presence, able to interact directly with clients
• Previously led a team / experience leading teams
• Strong presentation skills and ability to engage senior stakeholders
• Awareness of the Regulatory & Compliance guidelines and other relevant legislation, procedures and processes
  

• Analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business. Ability to be customer focused and drive results.
• Ability to lead the team and developing others.
• Presentation and Project Management skills. Focus on results-led management.