Key Accounts Manager/Enterprise Sales Officers

Positions are open for Key Account Managers (KAMs) and Enterprise Sales Officers, depending on the candidates' current profiles and relevant experience.

Role & responsibilities

• Develop and maintain strong relationships with Key enterprise customers, understanding their business objectives, and aligning them with our cutting-edge technology solutions.
• Perform daily customer visits and updation of CRM
• Identify upselling and cross-selling opportunities, delivering innovative solutions that provide added value and contribute to the company's sales targets.
• Act as a customer contact point within the organization, ensuring client feedback is heard and acted upon to reach win-win resolutions and enhance service delivery.
• Create and execute strategic account plans to maximize revenue and profitability from key accounts while meeting customers' evolving needs.
• Stay abreast of industry trends, competitors, and market dynamics, providing customers with valuable insights and positioning them for success.
• Collaborate with internal teams, including product development and marketing, to deliver seamless service and solutions to key accounts.
• Adhere to 100% CAF/ Customer Documentation and Payment collection compliance and updation.

Preferred candidate profile

• Graduates, preferably MBAs with a minimum of 3 years of relevant sales experience; candidates with higher experience will be considered for suitable roles.
• Demonstrated expertise as a KAM/ESO with a proactive approach in a B2B service industry or a similar client-facing role within the technology sector (Preferably from ISP/Telecom). Industry Experience in Selling ILL to SMB enterprises is highly preferred
• Proven sales prowess, consistently meeting or surpassing sales targets.
• Strong proficiency in key account management, presentation delivery, communication, and relationship-building.
• Strategic mindset with a thorough comprehension of market trends and industry advancements.
• Ability to thrive in a dynamic and fast-paced environment.
• Strong understanding of telecom and technology products and services, especially wireline and Internet Leased Line (ILL) solutions and Wi-Fi networking
• Ability to understand and discuss technical product specifications and requirements with clients
• Excellent verbal and written communication skills, with the ability to present complex information clearly
• Proven ability to negotiate pricing and close deals effectively.
• Strong relationship-building skills to maintain and grow key client accounts.
• Proficiency in Customer Relationship Management (CRM) software. Prior experience of working on CRM is preferred. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), particularly excel handling experience is beneficial.