Posted:-1 days ago|
Platform:
Work from Office
Full Time
Key Account Manager (KAM) manages relationships with an organization's most important, high-value clients to ensure long-term client satisfaction, drive revenue growth, and maintain profitability
Key Responsibilities
Relationship Management: Build and nurture strong, long-term relationships with key clients, serving as the primary point of contact and a trusted advisor. Strategic Planning: Develop and implement comprehensive account plans to align client goals with the company's products, services, and strategies. Revenue Growth: Identify opportunities to increase revenue by upselling and cross-selling additional products or services to existing key accounts. Client Advocacy: Act as the voice of the customer, ensuring client satisfaction by addressing needs and challenges effectively within the organization. Internal Coordination: Manage communication and collaboration between key clients and internal teams, such as sales, marketing, and product development, to meet client requirements. Issue Resolution: Proactively resolve client complaints and issues, ensuring a positive customer experience. Performance Monitoring: Monitor key account metrics, analyze data, and provide regular reports and consultations to clients and internal management. Negotiation & Sales: Strong skills in negotiating contracts and closing deals to maximize profitability.
Total Group
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