Key Accounts Manager - HORECA Sales (FMCG)

Job Title: Key Account Manager – HoReCa Division (Hotels, Restaurants & Catering)

Location:

Experience Required:

Qualification:

Employment Type:

Industry:

About the Role:

sales professional

This is a critical role in expanding our market presence and ensuring client satisfaction across key accounts in the HORECA segment.

Key Responsibilities:

Account Management & Sales Growth:

• Manage and grow existing key accounts in the HoReCa segment, including premium hotels, restaurants, cafés, QSRs, and catering services.
• Develop and maintain strong relationships with decision-makers, procurement heads, chefs, and business owners.
• Drive sales growth through upselling, cross-selling, and customer retention strategies.

Business Development:

• Identify new business opportunities and acquire high-potential clients in the HoReCa space.
• Execute customer acquisition strategies aligned with company objectives and revenue goals.
• Monitor competitor activity and market trends to inform strategy.

Strategic Planning & Execution:

• Develop account plans, sales forecasts, and promotional activities for key accounts.
• Ensure achievement of monthly, quarterly, and annual sales targets.
• Collaborate with marketing and product teams to implement promotional and branding initiatives.

Client Relationship Management:

• Act as the primary point of contact for key clients, ensuring exceptional service delivery.
• Resolve client issues, handle objections, and maintain a high level of customer satisfaction.
• Conduct regular review meetings with clients to assess performance, gather feedback, and explore new opportunities.

Reporting & MIS:

• Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.
• Prepare regular reports on account status, sales progress, and market intelligence.
• Provide insights and recommendations to the senior management team.

Key Requirements:

• Minimum 2 years of proven experience

  in B2B sales within the

  HORECA segment

  .
• Strong network and understanding of the HORECA landscape in Gurugram/Delhi NCR.
• Excellent negotiation, communication, and interpersonal skills.
• Strong business acumen and problem-solving abilities.
• Self-motivated with the ability to work independently and collaboratively.
• Proficient in MS Office Suite and CRM tools.
• Comfortable with field visits and client meetings across assigned territory.

Educational Qualifications:

• Graduate

  in any discipline is mandatory (MBA preferred).