Posted:13 hours ago|
Platform:
On-site
Full Time
:
· Sell Logistics services to D2C/Brand enterprises - Responsible for Account Management, New Business Development (NBD), revenue, and profitabili
ty· Build bespoke solutions and prici
ng· Coordinate with internal and external tech stakeholders to improve the current tech product capabili
ty· Manage and grow existing clien
ts· Nurturing client relationships, building Positive client experience and maintaining strong client relationships, retaining the business, and identifying growth opportuniti
es· Conducting business reviews with clients and focusing on service delivery experien
ce· Escalating and resolving areas of concern as raised by client
s.· Monitoring performance against service level agreements and flagging potential issues for timely resoluti
ls:· Strong in Program Management and data analytics. Advanced Excel and SQL are mandat
ory· Preferred to have knowledge of the e-commerce Indus
try· 2-3 Years of experience in Client Relationship Management and CX analyt
ics· Strong Interpersonal Ski
lls· Proactive and self-driven with a great sense of owners
hip· Strong problem-solving and prioritization skills with an eye for deta
il.· Good at negotiation and persuas
Delhivery
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