Key Account Manager

Account Manager: Not a “Client Babysitter.” A Strategic Growth Driver.

Let’s be clear—this isn’t a role for someone who just “checks in” on clients and sends quarterly reports.

This is post-sale warfare, and we’re looking for someone who knows how to turn signed contracts into long-term revenue, insights into renewals, and relationships into referrals.

At blueBriX, we build AI-powered, low-code health tech solutions for a U.S. healthcare system that’s in constant chaos. You won’t just “manage accounts”—you’ll protect, grow, and lead them through it.

What you won’t be doing:

• Playing middleman between the client and the tech team
• Sending “Hope all is well!” emails into the void
• Scheduling Zooms for the sake of it

What you will be doing:

• Owning the relationship from onboarding to renewal
• Understanding client goals better than they do
• Spotting expansion opportunities and making the upsell feel like a no-brainer
• Translating tech jargon into value that matters to the CFO, the COO, and everyone in between
• Putting out fires—without waiting for someone to bring a hose

This isn’t just about retention. It’s about strategic growth.

You’ll be a trusted advisor, a problem solver, and sometimes—let’s be honest—a therapist.

You’re not afraid to push back when needed, because your goal isn’t keeping clients happy.

It’s keeping them winning.

You’ll thrive here if:

• You’ve got 3–6 years in Account Management, Customer Success, or Strategic Client Handling—ideally in SaaS or health tech
• You think in solutions, not excuses
• You can manage multiple accounts without dropping the ball or the tone
• You’re equally at home talking to end-users and C-suite decision-makers
• You’ve got thick skin, sharp instincts, and a calm under pressure that would make an ER nurse proud

Bonus points if:

• You’ve worked with U.S. healthcare clients before
• You know your way around CRMs, dashboards, and renewal pipelines
• You’ve upsold without sounding like you’re upselling
• You can present, negotiate, de-escalate, and delight—all in the same call

Location: Kochi, India (this is an in-office role—because face time > FaceTime)
Team: Professional Services
Reports To: Head of Customer Success / Director – Service Delivery

We don’t want a people pleaser. We want a people challenger.

If you’re ready to take full ownership of client success—and know how to turn delivery into growth—you belong here.

Job Types: Full-time, Permanent

Pay: ₹1,200,000.00 - ₹1,800,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Monday to Friday
• UK shift

Application Question(s):

• Do you have experience in the US Market?

Work Location: In person

Application Deadline: 10/07/2025
Expected Start Date: 10/07/2025