Key Account Manager

Job Summary

Key Responsibilities

• Serve as the primary contact for assigned client accounts.
• Build strong, trust-based relationships with clients through effective communication and responsiveness.
• Conduct regular check-ins to review performance, gather feedback, and discuss upcoming needs.
• Understand client business goals, industry, and market trends to provide relevant recommendations.
• Ensure timely resolution of client queries and concerns.

• Assist in developing account plans aligned with client objectives.
• Define and track key performance metrics in collaboration with clients.
• Support periodic business reviews by preparing reports and highlighting outcomes achieved.
• Proactively suggest ideas and solutions to enhance client satisfaction and account growth.
• Coordinate with internal teams to ensure timely project delivery and adherence to quality standards.

• Support the execution of client projects by collaborating with marketing, creative, and tech teams.
• Participate in project kick-offs and progress discussions to ensure clarity on deliverables.
• Track timelines and deliverables to ensure projects are delivered on time.
• Communicate client expectations clearly to internal teams.

• Monitor account performance using defined KPIs.
• Prepare performance updates and reports for clients.
• Identify areas of improvement and recommend corrective actions.
• Share insights with internal teams to optimize strategies and outputs.

Qualifications & Skills

• Bachelor’s degree in Marketing, Business Administration, or related field.
• Minimum 2 years of experience in account management, client servicing, or digital marketing.
• Strong client communication and relationship management skills.
• Ability to manage multiple projects and meet deadlines.
• Good analytical and problem-solving skills.
• Familiarity with digital marketing, MarTech solutions, or project management tools is a plus.

Key Competencies

• Client-Centric Mindset
• Strong Communication & Presentation Skills
• Results-Driven Approach
• Collaboration & Teamwork
• Analytical Thinking & Adaptability