Key Account Manager – Warehouse

Job Summary:

We are seeking a highly motivated and experienced Key Account Manager to oversee and manage strategic client relationships within our warehouse facility. The ideal candidate will have 5 – 6 years of experience in key account management, preferably in warehousing, logistics, or supply chain operations. You will act as the primary point of contact for high-value clients, ensuring service excellence, retention, and account growth.

Key Responsibilities:

Client Relationship Management:

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Ensure high levels of customer satisfaction through excellent service delivery.

Account Management:

• Develop a deep understanding of each client's warehousing and logistics needs.
• Monitor account performance and ensure all SLAs, KPIs, and contractual obligations are met.
• Prepare regular reports on account status, service metrics, and performance.

Operational Coordination:

• Work closely with warehouse operations, inventory control, and logistics teams to align service delivery with client expectations.
• Coordinate and resolve any issues or service failures promptly and professionally.

Business Development & Growth:

• Identify opportunities to grow business within existing accounts.
• Propose customized warehousing solutions to enhance client satisfaction and increase revenue.

Commercial & Contract Management:

• Assist in contract negotiations and renewals.
• Ensure billing, invoicing, and credit terms are in line with company policies and client agreements.

Reporting & Documentation:

• Maintain accurate records of client interactions, transactions, and issues.
• Provide monthly/quarterly business reviews and reports to clients and internal stakeholders.

Key Requirements:

• Bachelor's degree in Business Administration, Supply Chain, Logistics, or related field.
• 5 – 6 years of experience in key account management within the warehousing, 3PL, or logistics industry.
• Proven track record of managing high-value accounts and achieving client satisfaction.
• Strong understanding of warehouse operations, inventory management, and logistics processes.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in MS Office; experience with WMS (Warehouse Management Systems) is a plus.
• Strong analytical and problem-solving abilities.

Preferred Skills:

• Experience in handling FMCG, e-commerce, or retail sector clients.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Strong business acumen and attention to detail

Job Types: Full-time, Permanent

Pay: ₹600,000.00 - ₹720,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Current CTC
• Expected CTC
• Notice Period (if any)

Education:

• Bachelor's (Preferred)

Experience:

• Accounting: 5 years (Preferred)

Location:

• Chennai, Tamil Nadu (Preferred)

Work Location: In person