Key Account Manager

ccount Manager Restaurant Onboarding

Responsible for onboarding new restaurant partners onto our platform, ensuring a smooth and timely go-live process, and setting them up for long-term success.. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategie.

Key Responsibilities:

• Onboard new restaurant partners from contract signature to go-live, ensuring all setup requirements are met.
• Ensure accurate setup of restaurant information including menus, pricing, delivery details, and branding.
• Monitor progress and track key milestones during onboarding, proactively identifying and resolving any blockers.
• Build strong relationships with restaurant partners to ensure a positive first impression and foundation for long-term retention.
• Collaborate with Sales and Account Management teams to handover accounts post-onboarding with all documentation and insights.
• Maintain and update CRM or onboarding tools with detailed notes and progress.
• Provide feedback to internal teams to improve onboarding processes and customer experience.
• Coordinated with central teams to execute initiatives boosting revenue.
• Engaged owners to enhance operational efficiency and service quality.

Qualifications:

• Bachelor's degree in business, Hospitality, Communications, or a related field.
• 4 years+ of experience in Account Management, Onboarding, Customer Success, or similar roles, preferably in food tech or hospitality.
• Excellent communication and interpersonal skills.
• Tech-savvy and comfortable working with digital tools, dashboards, or CRMs
• Ability to manage multiple accounts simultaneously in a fast-paced environment.
• Passion for food, hospitality, and helping partners succeed.
• Prior experience onboarding restaurants or working in a food delivery, POS, or restaurant tech platform.