Key Account Manager

Job Description Position Title: Key Accounts Manager – Freight Forwarding

Location: Chennai

Experience required: 3 - 8 Years

Job Type: Full time

About Stockarea:

Stockarea is a Managed logistics platform that provides Supply Chain solutions to SME & MNC Brands in India. Stockarea aggregates supply chain service providers like warehouse operators, Transporters, Freight Forwarders, Customs Agents, & Compliance service providers, and offers a single platform for Brands to Book/Manage these services.

Key Responsibilities:

 Client Relationship Management:

o Act as the primary point of contact for key accounts, building and maintaining strong, long-lasting customer relationships.

o Understand the client's business needs, objectives, and challenges to provide strategic solutions that drive value.

 Business Retention & Growth:

o Maintain business by securing regular orders and shipments from existing clients.

o Develop and implement strategies to expand business with current clients, identifying new opportunities to increase revenue.

 Coordination with Internal Teams:

o Collaborate closely with the pricing team to ensure competitive and profitable rates are provided to clients.

o Work with operations, customer service, and other departments to ensure smooth execution of freight forwarding services, meeting all client requirements.

 Client Satisfaction:

o Monitor and manage the quality of service provided to key accounts, addressing any issues or concerns promptly and effectively.

o Conduct regular reviews and meetings with clients to assess satisfaction levels and identify areas for improvement.

 Reporting & Analysis:

o Prepare regular reports on account performance, including sales, profit margins, and customer feedback.

o Analyze market trends and competitor activity to identify potential risks and opportunities within the industry.

 Contract Management:

o Negotiate and manage contracts with key clients, ensuring terms are favorable and aligned with company policies.

o Ensure compliance with all contractual obligations and service level agreements.

 New Business Development:

o Identify and pursue opportunities for upselling and cross-selling additional services to existing clients.

o Support the sales team in acquiring new clients by leveraging relationships and providing insights into market dynamics.

Job Type: Full-time

Pay: ₹300,000.00 - ₹700,000.00 per year

Benefits:

• Flexible schedule
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift

Experience:

• Logistics: 3 years (Required)

Language:

• Hindi (Required)

Work Location: In person