Key Account Manager

About This Position

• Manage and nurture relationships with key clients, acting as their trusted advisor.
• Act as the single point of contact for key client accounts, ensuring smooth communication and coordination.
• Understand client business objectives and align IT services/solutions to meet their needs.
• Work closely with pre-sales and solution architects to design customized proposals and solutions.
• Identify opportunities for account growth, upselling, and cross-selling additional services.
• Coordinate with delivery, technical, and support teams to ensure seamless execution of client projects.
• Collaborate with internal teams to resolve escalations and maintain client trust.
• Monitor account performance, track KPIs, and regularly share updates with clients.
• Address client concerns and ensure quick resolution of issues to maintain high satisfaction.
• Develop account strategies to retain and grow existing clients.
• Support finance teams in ensuring timely billing and payment collections from clients.
• Stay updated on industry trends, competitors, and emerging technologies to provide insights to clients.
• Prepare account reports, proposals, and presentations for clients and senior management.
• Conduct regular review meetings with clients to assess progress, gather feedback, and propose improvements.
  

You Need To Have

• Bachelor's degree in Business, IT, or a related field (MBA preferred).
• 3+ years of experience as a Key Account Manager / Client Relationship Manager in an IT services company.
• Proven ability to manage multiple accounts and build long-term relationships.
• Strong understanding of IT services, software solutions, and digital transformation offerings.
• Excellent communication, negotiation, and presentation skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in CRM tools and MS Office Suite.