Key Account Manager - Seasoning

About ofi:

ofi

Role:

Key Account Manager - Seasoning

Mission:

Lead the development, alignment and execution of sales strategy / initiatives for F&B Solutions customers. Manage customer account responsibilities and coordinate internal stakeholders to grow F&B Solutions sales in market.

Reports into:

Category Head

Key Responsibilities

strategies

• Capture

  market & customer insights.

  Analyse

  performance

  & forecast trends to identify commercial improvement opportunities
• Monitor & report actual / forecast

  sales performance

  , analysing data and taking corrective actions as necessary.
• Identify & capture opportunities to

  cross-sell / upsell ofi

  ingredients, developing & presenting solutions to customers
• Identify, evaluate and recruit new

  Food & Beverage Solutions customers

  to expand market reach
• Manage

  contract negotiations / renewals

  & ensure adherence to contractual agreements

• Onboard

  new channel customers and provide

  ongoing engagement

  to F&B Solutions customers, ensuring they are well-versed in

  ofi’s

  single ingredient products and sales processes. Provide updates on product changes, market trends etc
• Develop value-generative, long-term

  relationships with customers

  that result in increased sales and margins.
• Ensure full

  alignment

  of commercial approach with all key ofi stakeholders (products / categories / marketing etc)
• Partner with IQFS & Operations to align sales strategy & product offerings with

  technical and operational capabilities and customer needs

  .
• Oversight of

  supply chain aspects

  for key customer accounts. Track & manage

  product warehouse inventory

  , incl periodic ageing analysis and ensuring rotation / timely stock liquidation
• Partner logistics and support staff to ensure

  excellence in contract execution

  , inventory management, stock ageing, rejections, debtors and vendor payables. Lead the internal response to customer issue resolution. • Participate in

  external events

  as needed to achieve strategic objectives (e.g. trade fairs)
• Maintain in-depth

  technical knowledge

  of

  ofi

  products.

• People management

  of direct reports (if required)

Previous

Experience

Years of

Qualifications

• Food technician (preferred)

Skills

• Commercial Acumen
• Technical understanding of products
• Negotiating / Influencing
• Sales Processes / Best Practice
• Analytical skills
• Excellent written and verbal communications
• Collaboration - internal stakeholder matrix
• Customer Relationship Management