Key Account Manager

**Account Management:**

• Develop and maintain strong, long-lasting relationships with key accounts.
• Act as the primary point of contact for key clients, addressing inquiries and concerns promptly and effectively.
• Understand clients businesses, objectives, and challenges to provide strategic guidance and support.
• Regularly conduct account reviews to assess performance, identify areas for improvement, and ensure alignment with client expectations.
• Collaborate with internal teams to coordinate efforts and deliver exceptional service to clients.
• Monitor account health metrics and proactively address any issues to prevent churn.

**Upsell and Cross-sell:**

• Identify upsell and cross-sell opportunities within key accounts by understanding their evolving needs and business objectives.
• Present additional products or services that align with clients goals and provide added value.
• Develop customized proposals and presentations to pitch upsell opportunities effectively.
• Negotiate contracts and pricing terms to maximize revenue while maintaining client satisfaction.
• Track upsell and cross-sell activities and measure success against predefined KPIs.
• Collaborate with the sales team to strategize on upselling techniques and leverage existing relationships.

**Strategic Planning:**

• Develop and execute strategic account plans for key clients, outlining objectives, tactics, and timelines.
• Stay updated on industry trends, market dynamics, and competitor activities to identify growth opportunities and potential threats.
• Provide insights and recommendations to internal stakeholders based on client feedback and market intelligence.
• Participate in regular strategy meetings to align account management efforts with overall company goals.

• bachelors/ Post Graduate degree in Business Administration, Marketing, or related field.
• Proven experience in key account management or similar role, preferably in a B2B environment.
• Strong understanding of sales principles and customer relationship management.
• Excellent communication and negotiation skills, with the ability to build rapport and influence decision-makers.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Exceptional organizational skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Proficiency in CRM software and Microsoft Office suite.
• Knowledge of GST Will be a advantage