Key Account Manager

Job Summary

Key Account Manager

Key Responsibilities

Account Management & Growth

• Own and manage a portfolio of

  strategic enterprise / GCC accounts

• Develop strong relationships with

  CXOs, VPs, and decision-makers

• Identify upsell and cross-sell opportunities across services and products
• Drive

  account expansion, renewals, and long-term contracts

• Achieve revenue, margin, and growth targets for assigned accounts

Client Engagement & Delivery Coordination

• Act as the

  single point of contact

  for key clients
• Work closely with

  delivery, product, HR, and finance teams

  to ensure seamless execution
• Ensure SLAs, KPIs, and client expectations are consistently met
• Handle escalations and resolve issues proactively

Strategic Planning

• Create and execute

  account plans and quarterly business reviews (QBRs)

• Understand client business, industry trends, and competitive landscape
• Propose strategic solutions aligned with client growth and transformation goals

Reporting & Governance

• Track account performance, forecasts, and pipeline
• Maintain accurate CRM records
• Provide regular reports to leadership on account health and opportunities

Required Skills & Qualifications

• Bachelor's degree in Business, Engineering, or related field (MBA preferred)
• 510 years of experience in

  Key Account Management / Enterprise Sales

• Strong experience managing

  large IT services or SaaS accounts

• Proven ability to engage with

  CXO-level stakeholders

• Excellent negotiation, presentation, and communication skills
• Strong understanding of

  IT services, GCC models, digital transformation, or enterprise software

• Experience with CRM tools (Salesforce, HubSpot, Zoho, etc.)

Preferred Qualifications

• Experience handling

  India, Middle East, or Global clients

• Exposure to

  GCC setup, staffing, managed services, or enterprise platforms

• Background in IT services, product companies, or consulting firms