Key Account Manager (KAM)

Job Description

Brand: Nature’s Essence Professional Purpose/Mission of role: To drive sales and strengthen customer relations in the parlor/salon channel by promoting professional beauty products, managing distributor networks, and achieving territory sales targets. Roles and Responsibilities: Sales Achievement: Meet monthly and quarterly sales targets for assigned parlors by managing B2B relationships and ensuring product availability. Key Account Management: Identify and build relationships with B-Class & Chain salons, closing business deals with key decision-makers. Customer Engagement: Conduct on-site visits, engage in product demonstrations, and enable technical training to new and existing clients to foster brand loyalty. Relationship Management: Act as the main contact for parlor partners, addressing inquiries, understanding client needs, and collaborating to resolve any issues. Distributor and Channel Management: Manage stock levels, ensure proper invoicing, and support claims processing with distributors to maintain smooth operations. Market Development: Identify and secure new parlor clients, build networks, and promote new product launches through targeted outreach. Training Support: Oversee training sessions aligned with the TTL’s assistance to ensure proper product application and standards adherence among parlors. Customized Deals & Merchandising: Provide tailored deals to salons and ensure proper merchandising is in place for brand visibility. Market Insights & Strategy Alignment: Gather market intelligence and consumer behavior patterns to share with the salon marketing team, aligning sales strategies accordingly. Cross-functional Communication: Serve as the link of communication between key accounts and internal teams for seamless operations and strategy execution. Experience Required: Bachelor’s degree (MBA preferred) with 5-7 years in B2B sales, ideally in beauty or B2B industries, with at least 2 years in client-facing roles. Should have handled class A & B salons. Emersion with customer marketing projects or interventions will be added value. Skills Required: Sales and Client Management: Strong experience in B2B sales, client acquisition, and relationship-building. Communication and Presentation: Effective communicator, skilled in delivering product information and training. Technical Product Knowledge: Proficient in explaining product details, applications, and handling customer inquiries on technical matters. Distributor Handling: Experience managing orders, claims, payments, and inventory control. Market Intelligence: Ability to analyze and provide insights on consumer behavior and competitive trends. Travel: Willingness to travel within assigned regions for client visits and training sessions. Competencies: Thinks big / Unconventional/ Out of the box thinking Business savvy and Entrepreneurial mind-set Strong relationship-building skills Influence for impact and accountability Passionate about categories and products Strong team player with cross-functional collaboration skills Curious and proactive problem solver Job Category: Sales Job Type: Full Time Job Location: Delhi