Key Account Manager- Intern

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About the Role-

Key Account Management Intern

Key Responsibilities-

1. Account Setup & Support

• Assist with the onboarding of new clients, ensuring accurate and timely account setup.
• Support regular updates and maintenance of account data.

2. Data Verification

• Help monitor account accuracy and flag any discrepancies.
• Coordinate with relevant internal teams to resolve issues promptly.

3. Internal Alignment & Process Optimization

• Work closely with internal teams to collect client requirements for potential cross-sell opportunities.
• Assist in streamlining internal processes and ensuring smooth service delivery.

4. Account Management Support

• Support the senior KAM team in managing client relationships.
• Attend internal/client meetings and maintain documentation and trackers.
• Contribute to identifying upsell/cross-sell opportunities through insights and research.

5. Customer Success & Retention

• Track client health metrics and maintain client engagement reports.
• Assist in addressing client queries and supporting adoption of solutions to ensure satisfaction and retention.

What We’re Looking For

• Completed a degree in Business, Marketing, or a related field.
• Excellent verbal and written communication skills.
• Strong coordination and organizational abilities.
• Proficiency in MS Excel or Google Sheets; familiarity with CRM tools is a plus.
• A self-starter with a learning mindset and a keen interest in client servicing and account management.

What You’ll Gain

• First-hand exposure to key account management at a fast-growing digital agency.
• A chance to work alongside experienced professionals across departments.
• A deeper understanding of client-centric processes and growth strategies.
• Internship certificate and potential opportunity for full-time placement based on performance.