Key Account Manager- Intern

As a Key Account Management Intern based in Gurgaon for a duration of 3-6 months with on-site responsibilities, you will be an integral part of our Client Success team. This role presents a valuable opportunity to gain insights into client management, operational execution, and collaborative efforts across various functions within a dynamic work environment. Your key responsibilities will include facilitating the setup and support for new client accounts, ensuring accurate and timely onboarding processes, as well as maintaining account data through regular updates. You will also be involved in monitoring account accuracy, identifying discrepancies, and coordinating with internal teams to address issues promptly. Collaborating closely with internal teams, you will gather client requirements for potential cross-sell opportunities, contribute to streamlining internal processes for efficient service delivery, and provide support to the senior Key Account Management team in managing client relationships. Attending internal and client meetings, maintaining documentation, and identifying upsell/cross-sell opportunities through insights and research will be part of your role. Additionally, you will be responsible for tracking client health metrics, preparing client engagement reports, addressing client queries, and assisting in the adoption of solutions to ensure client satisfaction and retention. Your role will require excellent verbal and written communication skills, strong coordination, and organizational abilities, along with proficiency in MS Excel or Google Sheets. Familiarity with CRM tools is a plus. Throughout this internship, you will gain firsthand exposure to key account management practices within a fast-growing digital agency. Working alongside experienced professionals from different departments will provide you with a deeper understanding of client-centric processes and growth strategies. Furthermore, upon successful completion, you will receive an internship certificate and may have the opportunity for a full-time placement based on your performance.,