Key Account Manager - FinBox {"@context":"https: / / schema.org / " , "@type":"JobPosting" , "title":"Key Account Manager","description":"
FinBox: Where Fintech Meets Fun!
Welcome to FinBox, the buzzing hive of tech innovation and creativity!
Since our inception in 2017, FinBox has built some of the most advanced technologies in the financial services space that help lenders like Banks, NBFCs and large enterprises build and launch credit products within a matter of days, not months or years. FinBox is a Series A funded company which is expanding globally with offices in India, Vietnam, Indonesia and Philippines.
Our vision is to build the best-in-class infrastructure for lending products and help Banks & Financial Services companies across the world scale and launch credit programs that set a new standard in the era of digital finance. So far, we ve helped our customers disburse Billions of Dollars in credit across unsecured and secured credit including personal loans, working capital loans, business loans, mortgage and education loans. FinBox solutions are already being used by over 100+ companies to deliver credit to over 5 million customers every month.
Why Should You be a FinBoxer:
-
Innovative Environment:
At FinBox, we foster a culture of creativity and experimentation, encouraging our team to push the boundaries of whats possible in fintech. -
Impactful Work:
Your contributions will directly impact the lives of millions, helping to provide fair and accessible credit to individuals and businesses alike. -
Growth Opportunities:
We are a Series A funded startup and have ample opportunities for growth, professional development and career advancement. -
Collaborative Culture:
Join a diverse and inclusive team of experts who are passionate about making a difference and supporting one another.
Who s a Great FinBoxer:
At FinBox, we re on the lookout for exceptional folks who are all about innovation and impact. If you re excited to shake things up in the banking & financial services world, keep reading!
Creative Thinkers:
If your brain is always bubbling with out-of-the-box ideas and wild solutions, you re our kind of person. We love disruptors who challenge the norm and bring fresh perspectives to the table.
Customer Heroes:
Our customers are our champions, and we need heroes who can understand their needs, deliver magical experiences, and go above and beyond to keep them happy.
Team Players:
We believe in the power of we. If you thrive in a collaborative environment, value different viewpoints, and enjoy being part of a spirited, supportive team, you ll fit right in.
Role Overview:
As a Key Account Manager at FinBox, you will be responsible for managing and growing strategic client accounts by delivering consistent customer success, driving business development, and ensuring high levels of client satisfaction. You will play a crucial role in building and maintaining relationships with key clients, identifying new business opportunities, and helping clients achieve their financial goals through our innovative solutions.
Key Responsibilities:
1. Strategic Client Management:
- Develop and maintain strong relationships with key strategic clients.
- Build & execute account plans
- Understand client needs, goals, and business challenges, and provide tailored solutions.
- Serve as the primary point of contact for key accounts, ensuring client satisfaction and loyalty.
2. Business Development:
- Identify and pursue new business opportunities with existing and potential strategic clients.
- Present and demonstrate FinBox s products and services to key stakeholders.
- Close new business deals and achieve sales targets.
3. Account Growth:
- Develop and execute strategic account plans to grow and retain key accounts.
- Upsell and cross-sell FinBox s products and services to maximize account value.
- Monitor account performance, analyze data, and generate reports to track progress and identify areas for improvement.
4. Collaborative Strategy Planning:
- Collaborate with cross-functional teams to develop and implement strategies that meet client goals and drive revenue growth.
- Provide feedback to product development teams based on client needs and market trends.
5. Customer Support and Advocacy:
- Ensure client satisfaction by addressing inquiries and resolving issues promptly.
- Advocate for clients within FinBox, ensuring their needs and feedback are heard and addressed.
6. Performance Tracking and Reporting:
- Monitor account performance, analyze key metrics, and generate comprehensive reports.
- Identify trends and insights to inform strategic decisions and improve client outcomes.
What We re Looking For:
Education:
Bachelors degree or higher.
Experience:
6+ years of experience in account management or customer success in Enterprise SaaS - preferably but not limited to fintech. Would be a plus if you have managed BFSI clients before.
Skills:
- Excellent verbal and written communication skills - active listening, persuasive abilities.
- Strong relationship-building and customer success skills.
- Understanding industry trends and customer imperatives.
- Proven track record of managing and growing large enterprise key accounts.
- Analytical and data-driven mindset.
- Ability to work independently and collaborate in a matrixed team structure.
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