Key Account Manager Customer Service & Pricing

You are a seasoned and dynamic Key Account Manager in CS & Pricing responsible for managing high-value clients and overseeing pricing strategy and execution. Your role requires strong coordination, strategic pricing capability, and a customer-first mindset to drive operational excellence and client satisfaction. - Act as the primary point of contact for key clients, ensuring high-quality service and timely communication. - Build and maintain long-term relationships with clients to foster trust and business growth. - Understand client needs and provide tailored logistics and pricing solutions. - Collaborate with shipping lines, vendors, and agents to obtain competitive freight rates. - Develop and implement customized pricing models aligned with client requirements and market trends. - Conduct financial evaluations and competitor analysis to support pricing decisions. - Ensure pricing compliance with industry regulations and company policies. - Manage end-to-end communication related to shipments, documentation, and cargo status updates. - Coordinate with internal departments and external service providers to resolve client queries and service issues. - Ensure timely follow-ups and data reporting to clients. - Track and manage key account performance, ensuring KPIs related to service and pricing are met. - Identify areas for process improvements to enhance customer satisfaction and operational efficiency. - Generate reports on pricing, cost analysis, client feedback, and performance metrics for internal reviews. Candidate Requirements: - Minimum 7 to 10 years of experience in a freight forwarding company, with strong exposure to both pricing and customer service functions. - Strong understanding of international shipping, freight rate negotiation, and logistics processes. - Excellent communication, negotiation, and interpersonal skills. - Proficient in MS Office (especially Excel), email etiquette, and basic logistics software. - Ability to manage multiple tasks, prioritize responsibilities, and work under pressure. - Strong organizational skills and a customer-centric approach. - Team player with a proactive mindset and willingness to take ownership. The company offers Health insurance as a benefit for this full-time position. Please answer the following application questions: - How many years of experience do you have in the freight forwarding industry - Have you directly handled key account management for international logistics clients - Do you have experience negotiating freight rates with shipping lines, vendors, or agents - Do you have experience in both customer service and pricing functions in a logistics/freight forwarding company - Are you comfortable managing multiple client accounts and coordinating with multiple internal and external teams under pressure - What is your notice period or availability to join ,