Key Account Manager - Customer Service & Pricing

You are a seasoned and dynamic Key Account Manager for Customer Service and Pricing, responsible for managing high-value clients and leading pricing strategy and execution. Your role involves close coordination, strategic pricing expertise, and a customer-centric approach to drive operational excellence and enhance client satisfaction. As the primary point of contact for key clients, you will ensure top-notch service and maintain timely communication. Building and nurturing long-term relationships with clients is crucial to foster trust and support business growth. Your ability to understand client needs and offer customized logistics and pricing solutions will be key to success. Collaborating with shipping lines, vendors, and agents is essential to secure competitive freight rates. You will develop and implement tailored pricing models aligned with client requirements and market trends. Additionally, conducting financial evaluations and competitor analysis will support pricing decisions while ensuring compliance with industry regulations and company policies. Managing end-to-end communication related to shipments, documentation, and cargo status updates is a core responsibility. Coordinating with internal departments and external service providers to address client queries and service issues promptly is vital. Timely follow-ups and data reporting to clients, along with tracking and managing key account performance, are essential to meet service and pricing-related KPIs. Identifying areas for process improvements to enhance customer satisfaction and operational efficiency will be part of your role. Generating reports on pricing, cost analysis, client feedback, and performance metrics for internal reviews is crucial for continuous improvement and strategic decision-making. To excel in this role, you should have a minimum of 7 to 10 years of experience in a freight forwarding company, with a strong background in pricing and customer service functions. Your expertise in international shipping, freight rate negotiation, and logistics processes will be highly valuable. Excellent communication, negotiation, and interpersonal skills are essential, along with proficiency in MS Office (especially Excel), email etiquette, and basic logistics software. You should be adept at managing multiple tasks, prioritizing responsibilities, and working effectively under pressure. Strong organizational skills, a customer-centric approach, and a proactive mindset are key attributes for success in this role. Collaborating with internal and external teams seamlessly and taking ownership of tasks are critical for delivering exceptional service. This is a full-time position with health insurance benefits, based on a day shift schedule. If you meet the candidate requirements and are ready to take on the challenge of managing key accounts and driving pricing strategies in the logistics industry, we look forward to receiving your application.,