Job
Description
As a Key Account Manager for the Chennai Region, your main responsibility will be to manage and cultivate relationships with key clients in Chennai and nearby areas. You will focus on ensuring service excellence, account retention, and regional growth by maintaining strong customer relationships and addressing client needs proactively. **Key Responsibilities:** - Serve as the primary point of contact for key accounts in Chennai and nearby regions, engaging regularly with client stakeholders to understand their requirements. - Collaborate with on-ground operations teams to ensure timely issue resolution and consistent service delivery. - Conduct regular business reviews with regional clients to evaluate service performance, identify improvement areas, and address local business needs. - Collect service data and customer feedback to identify trends and concerns, and prepare regional account performance reports for further action planning. - Monitor NPS, Customer Satisfaction (C-Sat), and other metrics at the regional level, implementing corrective measures when necessary. - Identify opportunities for upselling, cross-selling, and renewals within assigned accounts, and support the execution of customized account strategies in alignment with national goals. - Coordinate internally with service delivery, logistics, finance, and operations teams to guarantee high customer satisfaction levels. - Provide regular updates and account health reports to senior management, ensuring compliance with contract terms, SLAs, and service commitments. **Qualifications Required:** - Bachelor's degree in business, Marketing, or a related field (MBA preferred). - 5-8 years of experience in key account management, client servicing, or operations in a B2B service environment. - Strong communication and relationship management skills, with the ability to work cross-functionally and influence without direct authority. - Analytical mindset with proficiency in using service and satisfaction metrics. - Proficiency in MS Excel, PowerPoint, and CRM tools. - Fluency in English and Tamil. **Additional Company Details:** The company prefers candidates with 7+ years of experience in key account management, business development, or customer engagement roles, especially in manufacturing, industrial services, or related sectors. Strong proficiency in data analysis, CRM tools, and customer analytics is highly valued. An MBA or equivalent degree in Business, Sales, Marketing, or a relevant field is also preferred. This is a full-time, permanent position with day and morning shifts. The selection process is expected to be completed within 4 weeks. Applicants should have experience in manufacturing, industrial services, or related sectors, strong proficiency in data analysis and CRM tools, and at least 7 years of experience in key account management, business development, or customer engagement roles. The work location is in person. As a Key Account Manager for the Chennai Region, your main responsibility will be to manage and cultivate relationships with key clients in Chennai and nearby areas. You will focus on ensuring service excellence, account retention, and regional growth by maintaining strong customer relationships and addressing client needs proactively. **Key Responsibilities:** - Serve as the primary point of contact for key accounts in Chennai and nearby regions, engaging regularly with client stakeholders to understand their requirements. - Collaborate with on-ground operations teams to ensure timely issue resolution and consistent service delivery. - Conduct regular business reviews with regional clients to evaluate service performance, identify improvement areas, and address local business needs. - Collect service data and customer feedback to identify trends and concerns, and prepare regional account performance reports for further action planning. - Monitor NPS, Customer Satisfaction (C-Sat), and other metrics at the regional level, implementing corrective measures when necessary. - Identify opportunities for upselling, cross-selling, and renewals within assigned accounts, and support the execution of customized account strategies in alignment with national goals. - Coordinate internally with service delivery, logistics, finance, and operations teams to guarantee high customer satisfaction levels. - Provide regular updates and account health reports to senior management, ensuring compliance with contract terms, SLAs, and service commitments. **Qualifications Required:** - Bachelor's degree in business, Marketing, or a related field (MBA preferred). - 5-8 years of experience in key account management, client servicing, or operations in a B2B service environment. - Strong communication and relationship management skills, with the ability to work cross-functionally and influence without direct authority. - Analytical mindset with proficiency in using service and satisfaction metrics. - Proficiency in MS Excel, PowerPoint, and C
