Job Description

Position: Key Account ExecutiveExperience: 3–5 YearsLocation: Pune (On-site) About the Role: We are hiring a Key Account Executive with 3–5 years of experience to manage and grow strong B2B client relationships, primarily in the FMCG and retail sectors. This role focuses on end-to-end post-sales client onboarding, supporting 25–30 active accounts, and driving repeat and upsell business. If you’re a practical problem solver with a customer-first mindset and experience handling multiple clients simultaneously, this role offers a dynamic growth path in a client-facing environment. Key Responsibilities:Client Onboarding & Relationship ManagementLead the full onboarding process for new clients after sales, including documentation, coordination, and setup.Act as the primary point of contact for B2B clients, ensuring a seamless transition from sales to operations.Develop and nurture long-term relationships with clients in FMCG and retail sectors.Client Operations & SupportManage 25–30 active accounts, ensuring proactive communication and support.Address client concerns related to service delivery, payment setups, and software/machine usage.Monitor performance and resolve operational issues in collaboration with cross-functional teams.Upselling & RetentionIdentify opportunities to upsell additional services or features to existing clients.Drive customer satisfaction to support long-term engagement and repeat business.Provide strategic input to improve client retention and revenue growth.Coordination & Problem SolvingWork closely with internal teams (technical, operations, support) to ensure smooth client servicing.Use a practical, solution-oriented approach to resolve escalations and improve onboarding efficiency.Maintain a high standard of service by constantly improving processes based on client feedback. What We’re Looking For:Experience: 3–5 years in key account management, client servicing, or customer success.Client Base: Proven experience handling B2B clients, especially from FMCG or retail domains.Client Load: Ability to manage 25–30 active accounts effectively.Skills: Excellent communication, client relationship management, and problem-solving skills.Mindset: Practical, self-driven, and highly organised with an ownership mentality.Preferred: Experience working with internal ops/tech teams for onboarding and issue resolution.