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Key Account Director - Property Management

Key Account Director - Property Management

Cushman & Wakefield

15 - 20 years

20 - 25 Lacs

gurugram

Posted:12 hours ago| Platform:

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Skills Required

process optimization stakeholder management client relationship facility management operational excellence standard operating procedures contract management statutory compliance asset management retail ehs portfolio sop asset

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title

Key Account Director - Property Management

Job Description Summary

We are seeking a dynamic and experienced Key Account Director to lead the operations and maintenance services for our prestigious account across multiple locations in India. The incumbent will be responsible for managing large-scale commercial and retail properties (2-3 million sq. ft.), ensuring operational excellence, client satisfaction, and financial profitability. This leadership role requires close collaboration with stakeholders and internal teams to deliver against predefined Service Level Agreements (SLAs) while driving innovation, sustainability, and team performance.
International exposure and a strong understanding of global best practices in asset management will be preferred.

Job Description

Key Responsibilities

Strategic Account & Client Relationship Management

Build and nurture long-term strategic partnerships with stakeholders, acting as a trusted advisor on asset management and operational strategy.
Align service delivery with evolving client business objectives to ensure high customer satisfaction and business growth.
Conduct regular business reviews and present performance reports to senior client and internal leadership.

Operations & Process Excellence

Ensure efficient and seamless process operations to deliver excellence and customer delight.
Implement and adhere to Standard Operating Procedures (SOPs) and manuals to meet SLA requirements.
Drive process improvements, best practice sharing, and digital transformation initiatives using CAFM/CMMS, IoT, and building management systems.
Oversee daily site operations, ensuring preventive maintenance, compliance, and risk mitigation.

Team Leadership & Development

Lead, motivate, and develop a large cross-functional team across geographies, fostering a high-performance culture.
Identify training needs and conduct programs to enhance team productivity and skills.
Develop succession plans and set clear KPIs to optimize team effectiveness.
Able to manage large team at different locations.

Financial & Contract Management

Own the complete Profit & Loss (P&L) for the account, monitoring cost control and driving profitability.
Manage vendor contracts, AMCs, and service level agreements, ensuring quality and cost-effectiveness.
Track and analyse financial, technical, and inventory reports to maintain operational transparency.

Compliance, Safety & Sustainability

Ensure strict compliance with all statutory, technical, EHS (Employee Health and Safety), and legal requirements.
Implement energy conservation initiatives and sustainability practices aligned with client goals.
Manage risk through robust business continuity planning and disaster recovery protocols.
Ensure zero tolerance on compliance management.

Reporting & Governance

Prepare and submit comprehensive operational dashboards, audit reports, and feedback on a daily, weekly, and monthly basis.
Facilitate periodic operational reviews and escalate critical issues with timely resolutions.
Maintain strong governance through structured monthly and quarterly business reviews.

Qualifications

Bachelors degree in electrical or mechanical engineering (B.E / B. Tech)
MBA in Operations Management or equivalent

Experience

Minimum 15-20 years of experience managing large-scale commercial and retail asset portfolios.
Proven track record in handling operations & maintenance contracts of 2-3 million sq. ft. or more.
Experience in managing pan-India operations and multi-location teams.
International exposure and experience with global best practices in facilities/asset management is preferred.
Specific experience in managing large retail & commercial properties.

Skills & Competencies

Strong leadership and people management skills with ability to inspire and motivate large teams.
Excellent client relationship and stakeholder management capabilities.
Expertise in operational excellence, process optimization, and contract management.
Proficiency in digital facility management tools and data-driven decision making.
Deep understanding of statutory compliances, EHS norms, and sustainability initiatives.
Strong analytical, problem-solving, and communication skills.

What We Offer

Opportunity to lead a flagship national account with a premier client.
Competitive compensation package up to as per approved cost.
Exposure to cutting-edge technologies and large-scale infrastructure.
Dynamic work environment with scope for professional growth.

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Key Account Director - Property Management