Junior Technical Support Executive

Position

Junior Technical Support Executive (Vessel)

Job Responsibilities :

Perform the PMS data import activity by following company procedure document

Responsible to report manager on daily basis with planning, accomplishment, and pain point status

Coordination with various stakeholders (Data, PMS and Development teams) for smooth data import activity

Troubleshooting and diagnosing the reported PMS Import related issues and errors with counter part

Manage Vessel support team admin related work

Ability to understand the clients business requirements

Ability to work and prioritize and manage many open issues and tasks

Ready to work in rotational shifts and willing to extend the working hours in crucial business issues

Qualifications and Skills :

Any Graduate / B.E. or equivalent with minimum 01 + years of relevant experience.

Good English Writing skills with grip on non-verbal (email) communication

Excellent typing skills

Problem solving skills; Ability to prioritize tasks.

Self-motivated, independent and meticulous with an eye for detail.

Shipping knowledge will be preferred

Team player with good interpersonal and communication skills

Basic knowledge of networking & cloud services.

Good memory of how software and operating systems work.

Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.

Ability to work well as a team player.

Strong customer focus.

Please note the salary for this role is fixed. It's 240,000 Yearly CTC. After PF and ESIC Deductions, in hand you will get Approx. 15,000/- Monthly. Except this also you will get PF, ESIC(Health insurance benefit & 7000 Bonus once you complete 1 Year in this organization.)