We are looking for a proactive and detail-oriented Junior Technical Support Executive to join our team. The ideal candidate should have basic technical knowledge, strong communication skills, and the ability to assist in managing issues and tasks through tools like Jira. This role will support both internal teams and, occasionally, clients in resolving minor technical issues and ensuring operational smoothness. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per month Shift: Day shift Work Days: Monday to Friday Ability to commute/relocate: New Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Work Location: In person Expected Start Date: 01/06/2025
The role requires you to perform in-depth analysis to identify the root cause of complex Salesforce issues. You will be responsible for creating and maintaining technical documentation, including knowledge base articles and process guides. It is essential to have experience in Service Cloud and Sales Cloud. Your duties will involve assisting with custom Salesforce development, such as Apex and Lightning components, Visualforce development, and configuration of custom objects and fields. You will have the opportunity to develop and implement process improvements to enhance efficiency and reduce resolution times. Furthermore, you will provide technical guidance and leadership to junior support engineers. Collaboration with development teams to address complex issues and implement new features will be a key aspect of the role. This is a full-time position with a day shift schedule. The ideal candidate should have at least 3 years of experience in Salesforce, along with 1 year of experience in Jira, Confluence, and technical project management. The work location is in person, and the expected start date is 01/08/2025.,
As a Salesforce Support Engineer, you will be responsible for performing in-depth analysis to identify the root cause of complex Salesforce issues. You will create and maintain technical documentation, such as knowledge base articles and process guides. Your experience in Service cloud and Sales cloud will be invaluable as you assist with custom Salesforce development, including Apex and Lightning components, Visualforce development, and configuration of custom objects and fields. Additionally, you will develop and implement process improvements to increase efficiency and reduce resolution times. Your expertise will be crucial in providing technical guidance and leadership to junior support engineers. Collaborating with development teams to resolve complex issues and implement new features will also be a key aspect of your role. Key Responsibilities: - Perform in-depth analysis to identify root causes of complex Salesforce issues - Create and maintain technical documentation such as knowledge base articles and process guides - Assist with custom Salesforce development, including Apex and Lightning components, Visualforce development, and configuration of custom objects and fields - Develop and implement process improvements to increase efficiency and reduce resolution times - Provide technical guidance and leadership to junior support engineers - Collaborate with development teams to resolve complex issues and implement new features Qualifications Required: - 3 years of experience with Salesforce - 1 year of experience with Jira - 1 year of experience with Confluence - 1 year of experience in technical project management,