Navi Mumbai, Maharashtra
INR Not disclosed
On-site
Full Time
We are looking for a proactive and detail-oriented Junior Technical Support Executive to join our team. The ideal candidate should have basic technical knowledge, strong communication skills, and the ability to assist in managing issues and tasks through tools like Jira. This role will support both internal teams and, occasionally, clients in resolving minor technical issues and ensuring operational smoothness. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per month Shift: Day shift Work Days: Monday to Friday Ability to commute/relocate: New Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Work Location: In person Expected Start Date: 01/06/2025
navi mumbai, maharashtra
INR Not disclosed
On-site
Full Time
The role requires you to perform in-depth analysis to identify the root cause of complex Salesforce issues. You will be responsible for creating and maintaining technical documentation, including knowledge base articles and process guides. It is essential to have experience in Service Cloud and Sales Cloud. Your duties will involve assisting with custom Salesforce development, such as Apex and Lightning components, Visualforce development, and configuration of custom objects and fields. You will have the opportunity to develop and implement process improvements to enhance efficiency and reduce resolution times. Furthermore, you will provide technical guidance and leadership to junior support engineers. Collaboration with development teams to address complex issues and implement new features will be a key aspect of the role. This is a full-time position with a day shift schedule. The ideal candidate should have at least 3 years of experience in Salesforce, along with 1 year of experience in Jira, Confluence, and technical project management. The work location is in person, and the expected start date is 01/08/2025.,
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