Junior Technical Support Executive

[ Please note the salary for this role is fixed. It's 240,000 Yearly CTC. In hand you will get Approx. 16,000/- Monthly. Except this also you will get PF, ESIC(Health insurance benefit & 7000 Bonus once you complete 1 Year in this organization. After completion of 1 Year you will get eligible for appraisal according to your performance.

Position

Qualifications and Skills

• Computer Science Graduates / Freshers B.E or B.Tech or B.SC in Computer Science who are looking for their 1st job in a reputed MNC are eligible to apply for this post .
• Excellent Fluency in written and spoken English is the key parameters for this job role along with strong computer skills .
• Excellent typing skills
• Self-motivated, independent and meticulous with an eye for detail.
• Team player with good interpersonal and communication skills

Job Responsibilities

• Assist JiBes Support Team to provide support to vessels / remote offices related to IT hardware/software for office/vessel users.
• Translation of business complexities or issues received to internal functional subgroups and vice versa.
• Troubleshooting and diagnosing of non-defined/underlying root cause of the issues
• Manage user administration for JiBe Internal access rights along with On-boarding of new clients user base.
• Analyzing various aspect of PMS and other JiBe modules and prepare document as per the need.
• Understanding and documenting client requirements
• Analyzing gaps between the user requirements and JiBe features and provide input to the JiBe team
• To test/check functional aspects of modules developed by JiBe team and produce desired report/outcome.
• Contribute in training to internal/external JiBe users on PMS and related modules whenever required
• To create software related documents. (Software feature documents, Help documents, FAQs, Workflow documents etc) as per the requirement of the team