Posted:1 week ago|
Platform:
On-site
Full Time
Key Responsibilities Provide technical support and training via phone, email, and chat for software-related issues Demonstrate knowledge of web and mobile application functionality along with strong expertise in functional testing, performance testing, API testing, and quality testing Prepare test plans, test cases, checklists and execute them while tracking and reporting bugs Troubleshoot and resolve issues with software applications and systems Assist with installation, configuration, and software updates Document user queries and their corresponding solutions Collaborate with internal teams to resolve complex technical issues Continuously learn about new software features to support users effectively Requirements Recent graduate in Computer Science, IT, Engineering, or related field Basic understanding of software applications and operating systems (Windows, macOS, Linux) Strong communication skills, both verbal and written Customer service-oriented with a professional attitude Problem-solving skills and attention to detail Eagerness to learn and grow in the software support field Basic knowledge of programming languages such as Python and Java and databases like SQL Previous internships or experience in technical support is a plus About Company: Globussoft builds innovative and cutting-edge technology products for the digital marketing industry. With over 4500 customers in more than 50 countries across 5 continents and over 2 million users who consume our services via the web/mobile and cloud aka SAAS, Globussoft is emerging as a key player in the global digital marketing software solutions space. Globussoft Technologies is a CMM - Level 3, Nasscom Certified, ISO 9001-2000 Certified, Microsoft Gold certified software products company. Started in 2009 and headquartered at Bhilai, India, we are a global software products company providing technology products across a wide range of verticals. Show more Show less
Globussoft Technology
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My Connections Globussoft Technology
Bhilai, Chhattisgarh, India
Experience: Not specified
Salary: Not disclosed
Bhilai, Chhattisgarh, India
Experience: Not specified
Salary: Not disclosed