Junior Relationship Manager

Company Description

Pay1 is a technology company dedicated to solving challenges in India's unorganised retail sector. With a focus on enhancing retailer services, Pay1 provides a wide range of solutions including recharges, money transfers, utility bill payments, and more through the same physical infrastructure. Our merchant network, which exceeds 300k, helps combine retail, finance, and consumer technology to create a unique and integrated business ecosystem. Pay1 currently boasts over 50k active retailers leveraging these services to enhance their business success.

Role Description

This is a full-time on-site role for a Junior Relationship Manager located in Jammu. The Junior Relationship Manager will be responsible for managing and nurturing relationships with merchants, providing support and addressing their queries, and ensuring they are utilizing Pay1 services effectively. Day-to-day tasks include regular visits to merchant locations, providing training and assistance in using Pay1's offerings, and collecting feedback to improve service delivery. The role also involves reporting on merchant activity and needs to enhance overall satisfaction and business growth.

Qualifications

• Strong communication and interpersonal skills
• Customer service experience
• Problem-solving and conflict resolution abilities
• Basic understanding of retail operations and fintech services
• Ability to work independently and travel to various merchant locations in Jammu.
• Previous experience in a relationship management or similar role is a plus
• Proficiency in local languages and dialects is advantageous