Junior Manager-Logistics Operations

Diageo

4 - 8 years

8 - 13 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

supply chain business services sap stock management performance management customer satisfaction sez commercial finance ms office business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Willingness and ability to build great relationships with Customers
Excellent customer service and customer care mind-set
Excellent interpersonal and communication skills, assertiveness
Ability to take full ownership of order fulfilment
Ability to drive Customer satisfaction
Willingness to gather excellent knowledge of Customers
Ability to effectively prioritise own tasks building on knowledge of Customer business
Ability to deliver on promises
Proactive, solution-focused mind-set and positive can do attitude
Ownership, entrepreneurial attitude drives issue resolution, escalates where necessary
Self-confidence and ability to work independently without strong line manager support
Looking for and responding to feedback
Active team player

Accountabilities:

Train, coach, motivate and develop skills of others within the team
Train newcomers
Support the Leader (taking part in project, reporting and analysis)
Support the Leader within performance management, give input to setting individual monthly targets
Backup person in the absence of Leader
Update desktop procedure descriptions upon process changes
Ensure operational stability within the team
Liaising with other teams, coordinating issue resolution and ensuring effective WoW
Co-ordinating, training, motivating the team and being a role model
Schedule and lead regular communications with high profile and strategic Customers and Sales to drive customer satisfaction, flag and eliminate reoccurring issues (service, dispute, data or technical related)
Proactive out of stock management, involve Customer to the decision by offering alternatives
Manage phone orders and Customer initiated order amendments in SAP
Take ownership of incoming queries from Customers
Raise and respond to Internal Query Management ticket on time as appropriate
Update customer contact details and knowledge book regularly
Manage strong relationship with Customers, In-Market Sales, Supply Chain, Commercial Finance, 3PL and Process Excellence Teams
Actively promote the CARM (Sarbanes Oxley) / Control agenda
Reporting to support Customer communication and root cause analysis

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