Junior Digital Specialist - Mortgage & Gold loans

Company Description

Muthoot Finance is undergoing a large-scale transformation. The objective is to build sustainable scale across its various Unsecured & Secured lending business by 1) leveraging existing customer and branch base across products, 2) on-board new customers. Building and scaling digital channels have been identified as one of the primary growth drivers to achieve the objective. This will be achieved by building seamless & best in class omni- channel journeys across website, customer mobile app, call center and Sales mobile apps.

Job Location

: Bangalore, Corporate Office.

Role Description

Work on building a complete Digital lending strategy for 1) Gold loan and related products and Secured Loans like Property loans. Target customer segment is self-employed segment as well as salaried which self-employed being the bigger contributor.

Note

: Candidates who have done “traditional product management” roles need

NOT

Apply.

Must have

: Must have 12 to 18 months ‘execution & scale up’ experience of building & Scaling Gold Loan/ Property Loans Digital DIY & Call center/ Sales journeys from scratch. 1. Tracking the Digital funnel and doing the necessary enhancements. 2. End-to-End responsibility for the developing & scaling Best in class Digital Lending covering the following channels: a. DIY for customers b. Assisted journeys thru Sales app & call centre and journeys. 3. High proficiency in Microsoft excel/Google sheets is a must have. 4. Working with vendors, IT, risk, testing team, analytics, respective Business units and other control functions to ensure that development changes are done within defined TAT. 5. Work with third party vendors to leverage their solutions for digital lending journeys. 6. Work with external partners/aggregators to scale digital lending business. 7. Map competition in the entire digital lending landscape and be up to date on the latest trends and volumes.

Required Skills:

Ability to think thru End-to-End customer/Sales/ Call center journeys considering both customer convenience and Technology back end. Good knowledge of Bank end systems and processes [LOS/Loan Management system/BRE] is mandatory. 1. Good understanding of the Lending technology landscape including ability to read and understand APIs etc. 2. Excellent strategic, quantitative, analytical, data interpretation and good writing and communication skills 3. Organized, methodical, proactive planner and an efficient executor 4. Good understanding of Secured Loan and Gold Loan customer segments. 5. Previous coding experience on web or android is a good add on.

Qualifications

Engineer from a reputed college & MBA (Marketing and / or Finance).