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Elfonze Technologies
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Junior Data Operations Support Analyst

Junior Data Operations Support Analyst

Elfonze Technologies

0 - 2 years

3 - 4 Lacs

bengaluru

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

data support checks reports excel salesforce logging triage migration documentation metrics service communication servicemax crm power alteryx reporting dashboard servicenow

Work Mode

On-site

Job Type

Part Time

Job Description

Job Information

Date Opened

10/03/2025

Job Type

Full time

Industry

IT Services

City

Bangalore, Hyderabad, Chennai, Coimbatore

State/Province

Karnataka

Country

India

Zip/Postal Code

560001

Key Responsibilities:

Assist with daily operational checks and basic data validation activities in ServiceMax.
Run and review recurring reports or dashboards using tools like Excel or Salesforce Reports.
Support ticket logging and initial triage under guidance from senior team members.
Participate in data migration efforts by populating and reviewing data templates.
Maintain and update SOP documentation as tasks and processes evolve.
Help monitor SLA performance metrics and escalate data quality issues when identified.
Coordinate with internal teams to follow up on service or data-related requests.

Required Skills and Experience:

0-2 years of experience in a data support, application support, or business operations role (internship/project experience accepted).
Good working knowledge of Excel and basic data handling.
Strong attention to detail and eagerness to learn technical tools and platforms.
Clear and concise communication skills.
Ability to work in a structured environment with well-defined processes.
Willingness to work in a 3 PM – 12 AM IST shift.

Nice to Have:

Exposure Familiarity with Salesforce, ServiceMax, or similar CRM platforms.
Exposure to Power BI, Alteryx, or any reporting/dashboard tools.
Understanding of basic concepts in supply chain or field service operations.
Experience working with ticketing tools such as ServiceNow..

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