Junior Data Operations Support Analyst

Key Responsibilities:

Assist with daily operational checks and basic
data validation activities in ServiceMax.

Run and review recurring reports or dashboards
using tools like Excel or Salesforce Reports.

Support ticket logging and initial triage under
guidance from senior team members.

Participate in data migration efforts by
populating and reviewing data templates.

Maintain and update SOP documentation as tasks
and processes evolve.

Help monitor SLA performance metrics and
escalate data quality issues when identified.

Coordinate with internal teams to follow up on
service or data-related requests.

Required Skills and Experience:

0-2 years of experience in a data support,
application support, or business operations role (internship/project experienceaccepted).

Good working knowledge of Excel and basic data
handling.

Strong attention to detail and eagerness to
learn technical tools and platforms.

Clear and concise communication skills.

Ability to work in a structured environment with
we'll-defined processes.

Willingness to work in a 3 PM 12 AM IST shift.

Nice to Have:

Exposure Familiarity with Salesforce,
ServiceMax, or similar CRM platforms.

Exposure to Power BI, Alteryx, or any
reporting/dashboard tools.

Understanding of basic concepts in supply chain
or field service operations.

Experience working with ticketing tools such as
ServiceNow..