Junior and Senior Customer Service & Operations Agent

Job Description

Globe Air Cargo India is a leading General Sales and Service Agent (GSSA) and part of the global ECS Group. We specialize in providing end-to-end air cargo solutions, supporting major airlines with sales, marketing, and operational services across India. With a strong presence in key cities and a reputation for reliability and innovation, we offer a dynamic work environment where your skills in logistics and customer service can thrive. We are hiring for both junior and senior positions KEY RESPONSIBILITIES Handle reservations and customer service for cargo movement, Airway bill verification. Conduct tele sales to support business development and client engagement. File IGMs (Import General Manifests) accurately and in a timely manner. Coordinate with the pax team to ensure smooth cargo upliftment. Collect and verify segregated copies for import cargo from relevant departments. ➢Follow up on import inward dates to streamline clearance and delivery processes. ➢Prepare and assist in flight planning for cargo scheduling and capacity management. Track and manage station pallet shortages, ensuring timely resolution. Trace shipments and coordinate with stakeholders to provide updates and resolve issues. Issue Delivery Orders promptly for cleared shipments. Liaise with customs, freight forwarders, ground handlers, and internal departments for operational efficiency. KNOWLEDGE, SKILLS AND ABILITIES Proven customer service and interpersonal skills Advanced computer skills (MS Office) Proficient with spoken & written English EDUCATION AND EXPERIENCE Preferably 5 years experience in airline cargo, logistics or freight forwarding industry Dangerous Goods Certification (desirable) PROFILE 1-5 years of relevant work experience in cargo operations, logistics, or aviation. Strong communication and customer service skills. Working knowledge of import/export documentation, IGM filing, and cargo tracking. ➢Ability to multitask and coordinate with various internal and external teams. Familiarity with MS Office and basic operational software tools Cargo spot etc Show more Show less