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Tata Communications
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Jr Customer Service Executive - Provisioning & Configuration

Jr Customer Service Executive - Provisioning & Configuration

Tata Communications

3 years

0 Lacs

Pune Maharashtra India

Posted:2 days ago| Platform:

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Skills Required

service provisioning configuration mobility collaboration security network support troubleshooting latency escalation servicenow reports documentation communication maintenance management routing bgp cisco switching design assessment eigrp ospf tcp ip firewall filtering vpn networks

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsDesignation/TitleNetwork L1.5

Education QualificationsBE/BTech

CertificationsPreferrable: CCNAExperience 3+ Years of experience in relevant field and total experience of 3-4 yearsKey/Major ActivitiesProviding 24/7 shift operational supportMonitor network devices, servers, and applications using NOC tools and dashboards.Perform basic troubleshooting of network issues (connectivity, latency, outages).Respond to alerts and incidents as per defined SLAs and escalation procedures.Log and track incidents using the ticketing system (e.g., ServiceNow, Remedy).Coordinate with L2/L3 teams for issue escalation and resolution.Maintain shift handover reports and update documentation regularly.Ensure timely communication with stakeholders during incidents.Support scheduled maintenance and change management activities.Technical SkillsHands-on experience in configuration and troubleshooting routing protocols like BGP, ISIS, OSPF,Hands-on experience on - CiscoHands-on experience in configuration and troubleshooting multicasting like PIM(sparse/dense mode)/SSM/IGMP.Very Good Knowledge of Switching, VLAN, Port Security, STP, Advance Switching concepts, and Wireless concepts.Calculate and apply an addressing scheme including VLSM IPv4/IPv6 addressing design to a network. Determine theAdvanced network and host-based intrusion detections, incident response procedures, log reviews and basic malware assessmentKnowledge of network protocols (EIGRP, OSPF, BGP, RIP, VLAN, TCP/IP, etc.).Need to have experience in FortiGate FortiManagerConfigure, manage and operate: Firewall, URL Filtering, SSL VPN, NSM, etc. and elements which are deployed to secure large networksHand on skills in configure, administer, and document firewall infrastructure.

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Jr Customer Service Executive - Provisioning & Configuration