Jr. Customer Service Executive - Project Planning & Implementation

• Responsible for all aspects of project/program managementassociated with the implementation of assigned external customer-facingprojects/programs and internal non-customer facing projects/programs
• Responsible Project scope analysis, project planning,resource management, vendor/Partner management, network deployment, migrationactivities, program monitor and control
• Manage the integration of vendor/partner tasks, track andreview vendor/partner deliverables
• Primary points of contact in on-site between Customer, Fieldpartner and offshore project team and lead cross-functional delivery teams toachieve deliverables and business benefits
• Tracking the progress against the baseline plan and, when aproblem can impact the commitments made with a customer, reporting alerts tothe project organization and escalates all issues to management chain
• Responsible for change request, planned events and managechanges and adhere to the change management system defined for the projects
• Responsible for ensuring requirements documentation isestablished upon milestone date, coordinates with respective team/stakeholderif process documentation is needed for specified project, responsible forloading artifacts into Customers systems per established process, creates andmanages detailed project plan
• Monitor and control the performance and quality of theproject to meet the deliverables, Hold regular progress & stakeholdermeetings, stage review meetings and closure meetings
• Ultimately responsible for a successful end to end deliveryof the project

Knowledge and Experience

• Project Planning & Management - Able to establishclearly defined objectives & deliverables, build executable project plans,lead projects to completion on time, within Scope, Schedule and Cost targets(managing triple constraint), to deliver results that meet/exceed customerexpectations
• Communication - Able to provide clear, crisp written andverbal communications for work instructions, customer updates,
• Customer Relations - Able to understand customerrequirements; deal with difficult/sensitive situations, conflict resolution,associated with technical, business, or personnel situations. Buildspartnership relations with support groups and customer while instillingconfidence within the customer. Ensure customer understands theirresponsibility in transition as well as customer concurrence / formalacceptance of deliverables transferring PM responsibilities to steady state
• Fluent in English - Excellent oral and written communication
• Basic Knowledge of communication and networkingtechnologies.
• Working independently with minimal supervision in anon-structured environment
• Interpersonal skills to work with otherdepartments/subsidiaries and the clients to develop timelines for projectdeliverables, and setting proper expectations and delivering updates on projectstatus. Prior experience interfacing directly with customers, project managers,internal/external organizations.
• Able to learn and apply new knowledge and project managementexpertise to the needs of the business
• Large business customer interface experience
• Strong organizational skills
• Ability to quickly assimilate knowledge from outside ownarea of expertise
• Multi-tasking, Action oriented
• Ability to handle large volume of work items to ensurenothing is overlooked
• Skill and proficiency in many project management and datanetwork engineering functions and the ability to integrate across disciplines
• Flexible, analytical, stress resistant and work underpressure
• Able to work in an autonomous fashion
• Able to handle multiple projects concurrently
• Working with telecommunications carriers