Job Title: Manager Operations & HR Location: Andheri East, Mumbai (Work-from-Office 5 days/week; rare weekend support) Reporting To: Founder, CEO About Us We are an early-stage Technology Product and Consulting startup headquartered in Andheri East, Mumbai, driving innovation across digital solutions and advisory. As we scale, we seek a dynamic Manager Operations & HR to ensure seamless day-to-day operations, enable financial and administrative excellence, and cultivate a high-performance culture. Role Overview The Manager Operations & HR is a multifaceted role responsible for business operations, finance support, administrative management, founder office assistance, and human resources. This role demands a proactive, hands-on leader with at least 5 years of diverse experience in operations and HR within a fast-paced environment. Key Responsibilities 1. Operations Management Coordinate with clients, vendors, and internal stakeholders to ensure timely delivery of services and project logistics. Maintain and track asset inventory (hardware, software licenses, peripherals) and ensure lifecycle management. Implement and optimize standard operating procedures (SOPs) for onboarding clients, vendor evaluation, and procurement processes. 2. Finance & Accounting Support Collaborate with finance team to provide timely data on bank reconciliations, expense tracking, vendor payments, and client invoicing. Manage invoice processing, employee reimbursements, tax documentation, and liaise with external auditors/tax consultants. Monitor budgets for operations, events, and HR initiatives; flag anomalies and suggest corrective actions. 3. Administrative & Facilities Management Oversee facility operations: office infrastructure, utilities, security, and housekeeping to ensure a hygienic, productive workplace. Track service level agreements (SLAs) for internet, power backup, cafeteria, transport, and office equipment; escalate and resolve outages or grievances promptly. Manage vendor contracts for office maintenance, stationery, and housekeeping services. 4. Founder’s Office Management Serve as Executive Assistant to the Founders: manage calendars, schedule meetings, coordinate travel arrangements, and prepare meeting briefs. Track key deliverables and follow-up actions; set reminders, maintain documentation, and ensure smooth execution of strategic initiatives. Handle confidential communications and prioritize requests to optimize the Founders’ time. 5. Human Resources & Culture Lead full-cycle recruitment: create job descriptions, source candidates (direct and via partners), conduct screenings, and coordinate interviews. Manage employee onboarding and offboarding: prepare offer letters, ensure completion of documentation, conduct orientation, and facilitate exits/exit interviews. Drive employee engagement: plan team events, townhalls, coffee connects, birthday/festival celebrations, and culture-building sessions. Administer HR policies, maintain HRIS records, support payroll processes, and address employee queries and grievances. Qualifications & Skills Bachelor’s degree in Business Administration, Human Resources, or related field (MBA/PGDM preferred). 5+ years of progressive experience in operations and HR roles, preferably within a technology or consulting startup. Strong understanding of end-to-end HR practices and office administration. Proven track record of managing vendor/client relations, facilities, and executive support. Solid knowledge of finance processes: invoicing, expense management, and tax compliance. Excellent communication, interpersonal, and stakeholder management skills. Highly organized, detail-oriented, and able to multitask in a fast-paced environment. Proficiency in MS Office, Google Workspace, and HRIS/ERP tools. Personal Attributes Proactive problem-solver with a hands-on approach. High degree of integrity, confidentiality, and professionalism. Adaptable and resilient under ambiguity; thrives in a dynamic startup setting. Collaborative team player with a positive, can-do attitude. Strong prioritization and time-management skills. What We Offer Opportunity to shape operations and culture in a rapidly growing startup. Collaborative work environment with exposure to strategic decision-making. Competitive salary and benefits package. Learning and growth opportunities through cross-functional responsibilities.
