383 Jobs in Mandya - Page 7

The Solutions Engineer (SE) is a sales and technical role with focus on Enterprise, FSI, IT, ITES customer/partners and is part of the sales organization. The SE s primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions to our customers. To be effective, an SE needs to have excellent technical skills and knowledge on both F5 products and the eco-system that we work in. Fear not, we do provide training and certification to keep abreast with these critical skills! The high-level objective is to achieve the allocated sales target and selling relevant F5 solutions and products to our customers business needs, in partnership with the Sales Account Manager. From our customer(s) perspective, the SE is a trusted adviser who proactively learns and understands their technical and business challenges and is able to propose effective solutions to mitigate their concerns/offer gainful solutions. The F5 SE not only presents the technical features but also business benefits in the Technical Value Proposition. What You ll Do: Articulate the F5 product strategy, messaging and positioning F5 s value proposition and solutions for customer business objectives Design the datacenters/Cloud and Private Cloud architecture Provide technical expertise through sales presentations, solution designs, solution demonstrations, proof of concepts by various mediums - in-person/virtual presentations, white boards etc Determine viability of opportunity and map out organizational structure. Drive the sales process in partnership with the Account Manager, by identifying the Technical Decision Maker, getting their technical validation, support, and sponsorship Consistently provide world-class customer service through the customer life cycle Work collaboratively with internal technical and sales resources, share best practices, updates, offer and seek expertise as the need arises in various opportunities What You ll Bring: 10+ years of related industry experience in Public/Private Cloud 4+ years of experience in a similar customer facing technical role Familiarity/experience with F5 or similar industry solution deployment in large environment certifications such as CCNP/CCIE/OSCP/CCSP/CKA Experience in secure cloud architectures Experience with public/private cloud vendors and automation toolsets including Terraform/Ansible,etc Experience with multi-cloud design Experience with container orchestration solutions (egOpenShift, Kubernetes) Proficient in one or more programming languages (Python/Yaml) will be added advantage

We are seeking a Distributed Cloud Support Engineer-I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify? 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%).

Roles and Responsibilities Design, develop, test, and maintain high-performance networking applications using C++. Collaborate with cross-functional teams to identify requirements and implement solutions. Develop expertise in DPDK (Data Plane Development Kit), Datapath, Data Plane technologies. Troubleshoot complex issues related to forwarding engines and SDD (Solid-State Drive). Ensure compliance with industry standards and best practices for networking protocols. Skills and Qualifications: 10+ years of relevant, work related experience as a Software Engineer Deep understanding of patterns and distributed architecture. Experience designing and implementing distributed cloud solutions at scale. Understanding of containers and orchestration technologies. Understanding of multi-cloud networking. Broad understanding of coding and programming languages. Experience with data storage, design and data modeling. Extensive knowledge of the software development process and corresponding technologies. Excellent understanding of design patterns and architectural styles. Proficient knowledge of the operation and development designs of agile software. Strong soft skills, including attention to detail, problem-solving and communication skills.

Position Summary Our team is at the cutting-edge of DNS technology. We are focused on providing customers with solutions to improve access to applications by securing and accelerating Domain Name resolution in hybrid cloud environments. Our team collaborates with other F5 Modular BIG-IP development teams to produce unique opportunities for cross-team development projects. This position is for a Software Engineer III with experience designing and developing application data management software in containerized and orchestrated environments. The engineer will collaborate with software architects and other technical leads to design software and interfaces for our next generation Modular BIG-IP. We are looking for talented software engineers with a track record of accomplishment in the design, implementation and maintenance of major software features. Appropriate candidates should also have a knack for delving into complex deployment configurations and delivering rapid solutions to challenging problems. Responsibilities Develop enterprise grade solutions for the F5 DNS products in containerized and orchestrated environments. Aggressively grow your skillset and expertise to meet the emerging needs of our customers using our new Modular BIG-IP technology Develop and maintain a strong CICD pipeline to efficiently diagnose and resolve critical issues prior to software releases. Work as part of a Scrum team while recommending and maintaining technical design methodologies, processes, and standards Qualifications 3+ year of professional experience in multi-platform network software development, in a commercial production environment. Bachelor degree in computer/engineering related field or equivalent work experience Proven programming skills/abilities in C, C++, and Go Experience with deploying infrastructure and services in one or more cloud environments such as AWS, VMware vSphere, Azure, Google cloud, Practical knowledge of Data Structures, Computer Algorithms and Design Patterns. Development experience in areas such as sockets, multithreading, and data structure optimization. Familiarity with TCP/IP networking a strong plus. Experienced with at least one scripting language such as Python, Perl, Understanding of regexes Development experience using Agile Scrum methodology and Git version control Background in Unix based operating systems specifically, x86/Linux Strong problem-solving and analytical skills Proven ability to deliver products with highest quality and on time Strong written and verbal communications skills Ability to interact and communicate effectively with users of our products

Role & responsibilities Develop and maintain responsive web applications using Angular 13, TypeScript, RxJS, NGRX, SCSS, and Angular CDK. Troubleshoot and debug issues reported by users or identified through testing and implement effective solutions in a timely manner. Conduct code reviews to ensure code quality, performance, and adherence to coding standards. Write clean, maintainable, and efficient code following industry best practices and coding standards. Work closely with UX/UI designers to implement intuitive and visually appealing user interfaces. Collaborate with backend developers to integrate front-end components with backend services and APIs. Collaborate with cross-functional teams for end-to-end feature development, taking ownership and accountability. Preferred candidate profile Minimum 5 years of hands-on experience with Angular (v2 and onwards) Minimum 5 years of hands-on experience with TypeScript, RxJS, NGRX Strong proficiency in HTML5, CSS3, and SASS/SCSS Deep understanding of e2e testing and test automation for web applications Strong knowledge on networking domain is a plus.

Responsibilities Develop enterprise grade solutions for the F5 DNS products in containerized and orchestrated environments. Aggressively grow your skillset and expertise to meet the emerging needs of our customers using our new Modular BIG-IP technology Define, collect and interpret product and system requirements to design, implement and maintain software solutions to meet our customer needs. Develop and maintain a strong CICD pipeline to efficiently diagnose and resolve critical issues prior to software releases. Work as part of a Scrum team while recommending and maintaining technical design methodologies, processes, and standards Provide technical mentorship to lower-level engineers Qualifications 6+ year of professional experience in multi-platform network software development, in a commercial production environment. Bachelor degree in computer/engineering related field or equivalent work experience Proven programming skills/abilities in C, C++, and Go Strong Experience with deploying infrastructure and services in one or more cloud environments such as AWS, VMware vSphere, Azure, Google cloud, Strong development experience in areas such as sockets, multithreading, and data structure optimization. Familiarity with TCP/IP networking a strong plus. Experienced with at least one scripting language such as Python, Perl, Understanding of regexes Development experience using Agile Scrum methodology and Git version control Background in Unix based operating systems specifically, x86/Linux Strong problem-solving and analytical skills paired with strong mentorship experience Proven ability to deliver products with highest quality and on time Strong written and verbal communications skills Ability to interact and communicate effectively with users of our products.

Position Summary F5's NGINX Business Unit is seeking a Software Engineer III primarily located in India. In this crucial role, you will assume direct responsibility for the design, development, and sustainment of our commercial management planes within the NGINX product line. Perform as an individual contributor and collaborate with peers under the direction of technical leads on assigned project teams. Requires little direct management to complete most development tasks. Knowledge, Skills and Abilities Deep understanding of Web technologies (JavaScript, HTTP/HTTPS, REST APIs etc) Assess and address complex software malfunctions within the realm of network, security, and web technologies, including troubleshooting issues related to HTTP load balancers, API gateways (such as NGINX proxies), and similar systems. A skilled coder in GO language. Experience with Gitlab CI/CD pipelines and can Investigate and fix test pipeline failures. Knowledge and experience with cloud orchestration ecosystems like Kubernetes and AWS/Azure public clouds. Demonstrated ability to research industry best practices, quickly integrate new technologies and explain to peers clearly and consistently. Excellent interpersonal and communication skills. Primary Responsibilities Experience in front-end technologies such as React , HTML/CSS, JavaScript etc. Participate in code reviews and provide meaningful feedback to other engineers to increase code quality. Work cross-functionally integrating, testing, and debugging issues with existing system-wide software. Mentor Junior engineers with various aspects and help their technical growth. Collaborate with team members and technical leads in diverse, geographically distributed teams. Build tools and infrastructure to improve F5s components and features. May conduct presentations internal and external. Qualifications Bachelors or advanced degree; and/or equivalent work experience. 5+ years of experience in relevant roles.

About the Team Come join our growing team! The Distributed Cloud Business Unit at F5 is looking for a Senior Software Engineer with experience in designing and developing distributed solutions. On our team, you will participate in the design and development of the data path modules of our distributed cloud offering, to deliver secure, fast and reliable solutions to anyone, anywhere, at any time. You will work closely with Architects, Principal Engineers to continuously work to develop new features in the system, improve the quality of platform and ultimately, the customer experience. You will monitor the inflow of support issues and collaborate with the team to improve quality, scale and performance. Position Summary The Distributed Cloud Team is looking for a technically strong Senior Engineer who can work on our data path solutions in the lifecycle development of a multi cloud distributed platform. Experience with data path at L3/L4 or L7 is mandatory. Knowledge of Cloud services, Orchestration and Security aspects are highly desirable. Professional Experience: Bachelor's and/or Master's degree in Computer Science Engineering 10+ years of experience in software design and development Knowledge, Skills: Experience in designing and developing distributed software Good understanding of computer networking (routing/switching) concepts, network security Extensive experience with programming languages like Golang, C/C++ Needs good understanding of networking protocols, HTTP/HTTPS, Proxies Experience with load balancer products such as Envoy, Nginx, HA proxy is desirable Security infrastructure / product exposure will be an added advantage Responsibilities Design and development of software solutions Understand requirements / use cases and proposed solutions, develop them in timely manner Unit test the software using automation framework Feature ownership and assisting the support team on customer issues Follow software development lifecycle Suggest improvements to the software and take up such activities Working with distributed teams Efficiently communicate/collaborate internally at F5.

Manager, Systems Test Engineering- Systems Engineering Are you passionate about working with smart people on challenging problems in an environment that values hard work, integrity and teamwork? F5 Networks is hiring for its Centre of Excellence office in Hyderabad, India. Come join us and help build and grow a world class site Position Summary This position manages the activities of systems test strategies and quality assurance functions for F5 platform products. We are seeking passionate, quality-minded individuals with can do attitudes who can manage a team that helps drive the feature set and quality of Leading Edge Network Platforms. Key responsibilities are to develop and manage people, provide technical leadership, lead project planning, facilitate communication, and offer vision for product quality and test processes. Coordinates project timelines with Project and Development Managers, determines and obtains resources, assigns work, monitors progress and results, and provides technical leadership. This Manager is a champion for product quality within the department and is accountable for an assessment of product readiness and commitments on product delivery schedules. This is a first-level management position. Primary Responsibilities Implement and support all department methods, techniques, tools, utilities and evaluation criteria for testing while offering feedback for improvements to efficiency. Analyzes, writes and creates templates for complex test processes and procedures. Maintains test documentation and test results, and analyzes results to ensure existing functionality, while recommending corrective action. Works with internal and cross-functional teams to implement and improve test strategies as required. Works with Project/Program Management on project scope and estimation. Works with remote development and test teams. Provides technical input into project scope and estimating activities. Assists and validates customer scenarios as required. Creates and conducts presentations internally. Employee management including, but not limited to, sourcing, interviewing and hiring candidates for open positions, onboarding, establishing goals, assigning or delegating work, providing on-the-job training, giving guidance to staff, conducting performance evaluations, approving paid time-off (PTO), developing performance improvement plans, and taking disciplinary action. Responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Performs other related duties as assigned. Knowledge, Skills and Abilities Extensive experience in quality systems, data networking and automation engineering methodologies Demonstrated ability to lead technical teams Workload balancing, with a focus on cross-functional resourcing Knowledge of Jira, Microsoft Project, Visio, and other project and workflow tools Knowledge of OSI Layer-1 to 7 including LAN switches, routers, general TCP/IP and associated protocols preferred. Proven ability to deliver products with highest quality, on time and within budget Demonstrated ability in mentoring and developing direct reports Experience with QA metrics, defect management and reporting Extensive experience with test lab development and support Extensive experience with bug tracking and triage systems Excellent interpersonal and communication skills Demonstrated excellence in all written communications Able to collaborate and thrive in a fast-paced high-performance environment Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material. Duties may require being on call periodically or working outside normal working hours (evenings and weekends). Duties may require the ability to travel via automobile or airplane, approximately 10 % of the time spent traveling. Qualifications BS in Computer Science or related field; or equivalent combination of education and experience. Minimum of 10 years, including at least 2 years in a Test Manager role experience with test engineering methodologies used in platform software development.

Role Overview: This is a strategic sales position requiring an in-depth knowledge of how technology is used to enable business goals or overcome business challenges. Position requires strategic thinking/planning coupled with tactical execution of identified business opportunities, within a matrix organization. Must be able to build and maintain relationships effectively and communicate at all levels. Develops opportunities across the F5 services portfolio while effectively selling using technical, organizational and customer knowledge to influence and build trusting relationships. Able to partner effectively, and tactically across F5 and with Systems Integrators, large Service Providers and regional VARs based on need or required value. This is typically an individual contributor role. This is a quota carrying role. Sounds interesting? Read on! What Youll Do: Establish and maintain positive working relationships with F5 Distributors, F5 Partners, F5 Professional Services and F5 Product Sales Teams in the development, sales and delivery of Professional, Knowledge, and Enhanced Services offerings. Develop strategies and create opportunities in consulting solutions, training, and enhanced services to ensure high-quality deliverables that align with client expectations. Manage technical, service agreement, and training aspects of Professional Services engagements and assist in sales efforts both with existing clients and prospective ones. Research and generate lists of potential customers within an organization, follow up regularly on leads, develop opportunities, and drive deals to closure. Determine market strategies and goals for each service; understanding the strategies, goals and objectives of named accounts. Assume a leadership role in coordinating account strategy and tactics for professional services team (consulting, education services and sales management). Identify and qualify both long-term and short-term business opportunities, proactively addressing competitive threats. Prepare formal proposals and presentations, present to all levels of the organization, including executives, lead negotiations, coordinate complex decision-making processes, overcome objections, and close sales professionally and effectively. Maintain up-to-date knowledge of industry trends, technical developments and government regulations that affect target markets. Understand the organizations business needs, apply relevant products and services, and communicate how F5s technical solutions address those needs. Assume full responsibility for accurate sales forecasting by demonstrating in depth knowledge of sales cycles from initial contact through the procurement process, ensure SalesForce is utilized appropriately and maintained on a regular basis. What Youll Bring: BA/BS degree preferred 8+ years of direct work experience in a relevant environment Excellent negotiation and closing abilities Expertise in solution selling and delivering presentations Advanced client interfacing and customer-oriented approach with strong influencing skills Demonstrated selling skills in a complex matrix environment Good time management and workload prioritization skills, with a focus on pipeline development and accurate forecasting Requires specialized knowledge in cloud services, managed services and traditional implementation services

The Partner Solutions Engineer (SE) is a sales and technical role with focus on Solution Integrators and is part of the sales organization. The SEs primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions to our customers. To be effective, an SE needs to have excellent technical skills and knowledge on both F5 products and the eco-system that we work in. Fear not, we do provide training and certification to keep abreast with these critical skills! The high-level objective is to achieve the allocated sales target and selling relevant F5 solutions and products to our customers business needs, in partnership with the Sales Account Manager. From our customer(s) perspective, the SE is a trusted adviser who proactively learns and understands their technical and business challenges and is able to propose effective solutions to mitigate their concerns/offer gainful solutions. The F5 SE not only presents the technical features but also business benefits in the Technical Value Proposition. What youll do: Articulate the F5 product strategy, messaging and positioning F5s value proposition and solutions for customer business objectives Provide technical expertise through sales presentations, solution designs, solution demonstrations, proof of concepts by various mediums in-person/virtual presentations, white boards etc Determine viability of opportunity and map out organizational structure. Make sure that our strategic partners are up to date with the latest technologies in the portfolio. Innovate in the Go-To-Market strategies in approaches to address the different markets across the theater. Innovate and build solutions embedding F5 technologies into partners value proposition. Drive the sales process in partnership with the multiple CAM/PAM (Channel Partner account manager) Consistently provide extraordinary customer service through the customer life cycle Work collaboratively with internal technical and sales resources, share best practices, updates, offer and seek expertise as the need arises in various opportunities. Use all the required resources internally to support your initiatives How youll do it: Passionate with developing demos and labs with Partners Passionate about knowledge transferring, challenging new designs, new approaches Knowledge with one or more public/private cloud vendors and automation toolsets Knowledge with container orchestration solutions (eg: OpenShift, Kubernetes) Experience in driving knowledge transfer session with Partners and distributors Proficient with Automation or Programming languages What youll bring: 8 + years of related industry experience BS/ BA or equivalent work experience Familiarity/experience with F5 or similar industry solution deployment a plus Relevant certifications a plus What youll get: This role reports to the Sr Director Solution Engineering is primarily based out of India with flexibility to work hybrid as well. While we encourage remote/virtual meetings, the nature of the role could require travel up to 30% of the time, and working across time zones This is a self-driven role, so career growth and development is available at every stage of your career. Competitive pay, family friendly benefits, and cool perks Tuition assistance for professional development Culture of giving back, strong diversity and inclusion interest groups.

Position Summary The Network SRE III will be responsible for ensuring the reliability, availability, and scalability of networks, systems and associated platforms. Systems under the care of a Network SRE r III must operate effectively and reliably through scalable builds, deployments, releases and complex architectures that encompass modern technologies. You will work closely with technical and non-technical teams within the organization to facilitate the design and implementation of scalable solutions, drive multiple automation initiatives, monitor and maintain the performance of critical systems. What Youll Do Apply modern engineering principles and practices to operational functions and employ this methodology throughout the full system lifecycle; from initial concept and architecture through deployment, daily operation, and overall optimization, and apply these practices to refining existing systems Support and maintain networking systems to ensure optimal performance, reliability, and security. Build and deploy modern network designs translated from user stories and requirements. Manage the system lifecycle from implementation to shut down and decommissioning. Scale network systems sustainably through mechanisms such as automation and evolve systems by fostering changes that improve velocity. Leverage automation and configuration management to streamline administration. Troubleshoot and resolve complex issues, including failures, connectivity problems, and performance bottlenecks. Partner with cross-functional teams to design and implement scalable and robust network architecture to improve services on an ongoing basis. Evaluate and recommend new solutions, tools, and methodologies to enhance network efficiency, security, and productivity. Monitor network performance and proactively identify potential issues, generate meaningful reports, and implement preventive measures to maintain health and uptime. Conduct performance tuning and optimization activities to maximize efficiency and response times. Respond to and help manage incidents. Participate in RCA activities and assist with defining SLOs and SLIs for business stakeholders Implement and enforce security best practices to protect our networks, data, and infrastructure against unauthorized access, cyber threats, and vulnerabilities. Create and maintain comprehensive knowledge bases for system documentation, including standard operating procedures, configurations, and troubleshooting guides, to support end-users' ability to use the networks effectively. Participate in on-call rotation. Responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Performs other related duties as assigned. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. What Youll Bring Strong experience in network automation with code-first approach to manage resources on-premises, in cloud platforms, SaaS platforms, containerization, and orchestration. Proficiency in Agile delivery, SRE, DevOps principles, associated tools and technologies. Demonstrated experience in modern network principles, network infrastructure design, implementation, and maintenance. Extensive knowledge of network protocols (OSPF, BGP, STP, TCP, UDP, IPv6). Experience with observability tooling including logging infrastructure, tracing systems, alert definitions, etc. Solid Experience with network security technologies and protocols, including firewalls, intrusion detection and prevention systems, and VPNs. Solid understanding of cybersecurity principles and best practices. Strong understanding of network performance optimization and capacity planning. Familiarity with compliance and regulatory guidelines Demonstrated ability to work both independently and as an integral member of an agile team Proficient communication, planning, problem solving, trouble shooting, and organization skills Flexibility to adapt to changing project requirements and timelines Qualifications BS/BA or equivalent work experience 5+ years demonstrated experience in network operations, engineering, or similar technical role. Proficiency in network automation, using scripting/ programming languages, tools and software lifecycle methodologies. Hands-on experience with technology systems tools, protocols, and platforms

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Position Summary As a contributing member of the team, you will be integrated into cross functional working project teams in our Product Development organization. This position will provide you an opportunity to gain valuable, hands-on work experience working on a modern and modularized software ecosystem which uses the latest containerization technologies to power a software defined hardware platform. This platform hosts the F5s applications to power the apps around the world. As part of F5s software engineering professionals, you will be tasked with our most challenging problems, building innovative high-quality solutions that are secure, scalable, and reliable. You will undertake challenging assignments that provide the opportunity for you to broaden your Operating Systems knowledge, vendor/3rd party provided packages, along with software installations and system software integration. What Youll Do: You will help us identify and develop solutions to improve scalability, performance and simplify our platform and processes. Advocate for reliability and develop standards across services and teams. You will drive standardization efforts across multiple disciplines, systems, software, and teams Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Support Continuous Integration and Deployments across various environments. Evaluate and integrate or develop solutions for F5 environments for any security vulnerabilities. Who you are: You have a solid understanding of systems and application design, including the operational trade-offs of various designs. Creative problem-solving skills, critical thinking and excellent troubleshooting/debugging skills. You have strong interpersonal skills and a sense of ownership and drive. Be adaptable and able to focus while working with large, complex, and multi-team owned services. Can take initiative on tasks and work well in a remote team environment. You have an interest in working with distributed systems, microservices and modern container orchestration platforms and related systems (e.g. Kubernetes, docker) Requirements: Minimum 2+ years of handling services in a large-scale distributed environment. Strong knowledge of C/C++ Programming languages. Knowledge of scripting languages (Python/Shell Scripts) is an added advantage. Basic networking fundamentals: TCP/IP, HTTPS, VLANs, DNS, load balancing and firewalling, etc. Working knowledge of Linux OS is a must. Experience working in a containerized environment (Docker) and understanding of container orchestration platforms such as Kubernetes is an advantage. Strong communication skills. Excellent customer service focus.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. The new addition to our world-class marketing operations team is an analytical and strategic thinker able to develop and implement creative solutions to operational challenges. You have very strong attention to detail, are well organized and can manage multiple projects simultaneously. You thrive in a fast-paced entrepreneurial environment. Responsibilities: Under the supervision of a Manager, this individual performs the following functions: Collaborate closely with field marketing managers to understand campaign requirements and objectives Design, test, deploy and report on campaigns in Marketo. Includes creation of campaign names, attributes, and hierarchy structure following our standard practices to ensure consistent reporting; building emails using standard templates; working with the web team to create landing pages and forms. Build campaign lists using data in Marketo and Salesforce.com. Ensure lists are targeted and adhere to the companys privacy policies. Maintain a campaign calendar to track both production schedule & workload, as well as govern email communication frequency according to our policies. Ensure processes and best practices are in place to maintain the integrity of the Marketo data. Monitor email campaigns and perform data analysis on email/campaign results. Provide recommendations to field marketing teams to optimize and improve future campaigns. Monitor database health and continually seek to improve database health and hygiene Communicate effectively and manage your projects, timelines, processes and results at all times. Requirements: 5-8 years hands-on experience using a marketing automation platform Marketo or Eloqua strongly preferred HTML skills and working knowledge of the Adobe marketing stack a plus. Passion for continuous improvement and learning; you must want to track and measure the impact marketing has on the business Ability to prioritize and meet deadlines in a fast-paced and dynamic work environment Highly effective communicator both verbal and written Strong administration and organisational skills The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Role Overview: Our consultants form a pivotal part of F5 Networks Professional Services delivery organization, working across diverse environmentsfrom public and private clouds to enterprise data centers. They help customers implement F5s security, automation, and cloud solutions with responsiveness and technical expertise. This role offers the opportunity to explore new technologies, solve complex problems, and deliver real value to clients. Consultants operate with a high degree of independence, identifying whats needed to complete assignments efficiently while collaborating with a global team of like-minded professionals. Prior experience with F5 technologies is appreciated but not requiredwhats essential is strong communication, analytical thinking, and a commitment to quality. Youll interact with global customers, so fluency in English and the ability to convey technical concepts to diverse audiences is key. In return, F5 offers access to industry-leading training, labs, and expert communities to support your continuous learning and professional growth. The role will be based in Mumbai, India. Sounds interesting? Read on! What you will do: Deliver labor associated with custom scoped Statements of Work to F5 customers. Provide technical responsibilities that may include, but are not limited to, problem identification, systems architecture definition, hardware/software specification, design, implementation, testing, client training and solution deployment. Effectively lead and deliver technical workshops Manage customer interaction and engagement, including documentation and follow-up. Maintain expert level proficiency of F5 products and technologies through self-directed and formal training. Demonstrate ability to become trusted advisor within customer environment. Demonstrate control of engagement and develop customer confidence in F5s ability to resolve critical issues in a timely and effective manner What you will bring: BS/BA degree or equivalent work experience. Minimum of 5 years of relevant experience, with a focus on architecture and design of Application Delivery and Security solutions. Experience working with Linux, Unix and Windows, Cloud environments Experience with network protocols and theory (TCP/IP, UDP, ICMP, MAC addresses, IP packets, DNS, and load balancing, etc.) Good understanding of HTTP protocol and related technologies Experience with network, security solutions, and technologies leading security solutions Experience with public cloudsAmazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure Experience with virtualized and containerized environmentsKubernetes and Docker Experience with Configuration Management and Infrastructure as CodeTerraform, Ansible, Jenkins Experience with Scripting or development skillsPython, Ruby, Shell etc. Working knowledge in F5 products and technologies is a plus Must be able to read, write and speak English fluently as well as prevalent local language. Excellent communication, documentation, and presentation skills. Ability to articulate and transfer complex ideas to a wide audience through both verbal and written communication. Demonstrated strong written communication, presentation writing, and technical documentation skills. Should be hands-on and be able to perform the role independently. Demonstrable experience to work as part of a team of engineers and to deliver one or several projects simultaneously. What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, comprehensive benefits, and cool perks Culture of Giving Back Dynamic Diversity & Inclusion Interest Groups Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!

We are seeking a Distributed Cloud Support Engineer II who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do? Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. Training and enabling our service partners to ensure that they can sufficiently support customer issues. How do you qualify? 2 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiencies, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelors degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events. Some travel may be required (less than 10%). The About The Role is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Qualifications Experience in testing web applications built with Next.js and React frameworks Proficiency in evaluating the accuracy and clarity of technical documentation Skilled in testing and validating the functionality of embedded agents on websites Bachelors degree in Computer Science, Engineering, or a related technical field Excellent analytical and problem-solving abilities to identify and resolve issues efficiently Effective communication skills to collaborate with cross-functional teams and report findings Ability to work in a fast-paced environment and manage multiple testing tasks simultaneously Knowledge of security testing principles and practices to ensure application safety Commitment to continuous learning and staying updated with the latest testing tools and methodologies Responsibilities Design and execute test plans and test cases to ensure the quality and reliability of F5 Distributed Cloud Technical Knowledge Hub and related technologies Collaborate with development, product management, and operations teams to understand requirements and ensure that testing strategies align with project goals Identify and document software defects and issues, working closely with developers to resolve them efficiently and effectively Develop and maintain automated testing scripts to improve test coverage and efficiency Conduct performance and load testing to ensure that F5s solutions can handle high traffic and maintain optimal performance Participate in code reviews and provide feedback to improve code quality and maintainability Stay current with industry trends and best practices in software testing and security, and apply this knowledge to enhance F5s testing processes Contribute to the continuous improvement of F5s testing infrastructure, including the setup and maintenance of test environments Work with cross-functional teams to investigate and resolve customer-reported issues, ensuring a high level of customer satisfaction Prepare and present test results and quality metrics to stakeholders, providing insights and recommendations for process improvements The About The Role is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Position Summary This position is responsible for the identification, evaluation, and solution of complex software issues. Must also be able to design, develop, and maintain high-quality code for product components. Perform as an individual contributor and collaborate with peers under the direction of technical leads on assigned project teams. Requires little direct management to complete most of the development tasks. Primary Responsibilities Evaluate and solve software failures Improve the existing functionality Work cross functionally integrating, testing and debugging issues with existing system wide software Collaborate with team members and technical leads Build tools and infrastructure to improve F5s components and features Perform other related duties as assigned Knowledge, Skills and Abilities Essential: Strong understanding of data structures and algorithms Excellent analytic / trouble-shooting and debugging skills Experience with Docker/OpenShift/ Kubernetes Demonstrated excellence in written and verbal communications Hands-on programming experience in any one language python,golang + shell scripting. Hands-on terraform expertise. Strong networking fundamentals and experience dealing with different layers of the networking stack. Experience with network and web technologies such as TCP, UDP, IP, HTTP, L4-L7, DNS and such SRE/Devops on Linux & Kubernetes: Demonstrate excellent, hands-on knowledge of deploying workloads and managing lifecyle on kubernetes, with practical experience on debugging issues. On-call Experience in managing everyday OPs for production environments. Experience in production alerts management and using dashboards to debug issues. CI/CD: Experience working with/designing functional CI/CD systems. Cloud Infrastructure: Prior experience in deploying workloads and managing lifecycle on any cloud provider (AWS/GCP/Azure) Nice-to-have: Experience programming in Linux networking and OS internals Agile based software development methodologies such as Kanban, Scrum GipOps: Experience with helm charts/customizations and gitops tools like ArgoCD/FluxCD. Experience in upgrading workloads for SaaS Services without downtime. Experience with Disaster Recovery and Migration is a plus Qualifications Typically requires a minimum of 3 years of related experience with a Bachelors degree; or 2 years and a Masters degree; or a PhD with 1 year of experience; or equivalent work experience.

Position Summary The F5 NGINX Business Unit is seeking a Devops Software Engineer III based in India. As a Devops engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. In this position, you will play a key role in building automation, standardization, operations support, and tools to implement and support world-class products; design, build, and maintain infrastructure, services and tools used by our developers, testers and CI/CD pipelines. You will champion efforts to improve reliability and efficiency in these environments and explore and lead efforts towards new strategies and architectures for pipeline services, infrastructure, and tooling. When necessary, you are comfortable wearing a developer hat to build a solution. You are passionate about automation and tools. Youll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, build, and maintain tools, services, and infrastructure that support product development, testing, and CI/CD pipelines for SaaS applications hosted on public cloud platforms. Ensure Devops infrastructure and services maintain the required level of availability, reliability, scalability, and performance. Diagnose and resolve complex operational challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking concepts relating to automation and CI/CD processes. Skills Experience with deploying infrastructure and services in one or more cloud environments such as AWS, Azure, Google Cloud. Experience with configuration management and deployment automation tools, such as Terraform, Ansible, Packer. Experience with Observability platforms like Grafana, Elastic Stack etc. Experience with source control and CI/CD tools like git, Gitlab CI, Github Actions, AWS Code Pipeline etc. Proficiency in scripting languages such as Python and Bash. Solid understanding of Unix OS Familiarity or experience with container orchestration technologies such as Docker and Kubernetes. Good understanding of computer networking (e.g., DNS, DHCP, TCP, IPv4/v6) Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 5+ years of experience in relevant roles. The About The Role is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Develop, execute, and maintain automated test scripts using Python. Design comprehensive test cases to validate the functionality, performance, and scalability of software applications. Collaborate with development teams to understand product features and define testing requirements. Basic knowledge of programming languages (C, C++, Python, Golang) Familiarity with networking concepts (TCP/IP, DNS, load balancing) Understanding of security concepts (firewalls, encryption, API security) Automation Frameworks: Build and maintain robust automation frameworks for testing APIs, web applications, and backend systems. Integrate automation scripts with CI/CD pipelines for continuous testing. Testing Activities: Perform functional, regression, integration, and performance testing. Conduct API testing using tools like Postman, RestAssured, or Python-based libraries (e.g., Requests, PyTest). Identify, log, and track defects to closure using bug-tracking tools like JIRA or Bugzilla.

F5 is seeking an Associate Consultant to join our Managed Services team, helping Fortune 500 and Global 2000 companies safeguard their web applications from malicious and automated attacks. This role focuses on deploying, integrating, and managing cybersecurity solutions while ensuring seamless customer experience. Ideal candidates will have 3+ years of experience in system integration, cybersecurity, cloud networking, or enterprise security solutions, with a problem-solving mindset and strong technical and communication skills. Roles and Responsibilities: Deploy and integrate enterprise security solutions, including web application security, bot defense, and API protection. Act as a trusted technical advisor, guiding customers on web security best practices. Lead or assist in website analysis, configurations, testing, debugging, documentation, and go-live support. Identify technical risks and provide mitigation strategies. Collaborate with cross-functional teams to ensure successful implementation. Monitor system performance, troubleshoot issues, and escalate when necessary. Contribute to the development of standardized processes and best practices. Document key findings, configurations, and solutions for internal knowledge sharing. Minimum Qualifications: Bachelors degree in Computer Science, Information Systems, Networks, or a related field, OR equivalent industry experience. 3+ years of experience in system integration, cybersecurity, customer support, or cloud networking. Solid understanding of web technologies (TCP/IP, HTTP, HTML, JavaScript, CSS). Experience with cloud platforms (AWS, GCP, Azure). Strong problem-solving, troubleshooting, and communication skills. Desired Skills: Knowledge of CDNs, application delivery controllers, load balancers, and Web Application Firewalls (WAFs). Familiarity with security audits and regulatory requirements, particularly for banks and financial institutions. Experience in cloud security and multi-cloud networking. Exposure to containerization technologies (e.g., Kubernetes, Docker). Basic scripting or automation skills (Python, Terraform). Experience configuring networking equipment like BIG-IP or writing iRules.

Remote or Onsite | Full-Time About the Role: We are seeking a highly skilled Senior Rust Developer to join our team in designing and developing an enterprise-grade, high-performance proxy solution using Rust. This project features a strong open-source dimension complemented by proprietary extensions. You will build advanced systems-level software by applying proxy-related architectures and techniques. This role requires deep expertise in asynchronous runtimes, networking, and system programming. Responsibilities Design & Implementation Contribute to the design and implementation of core components of our proxy solution, emphasizing performance, concurrency, and efficient system-level programming. Optimization Fine-tune low-level networking, memory management, and async processing to maximize throughput and minimize latency. Feature Development Integrate capabilities like live reconfiguration and real-time stream processing. Collaboration Work closely with teams specializing in networking, hardware acceleration, and systems engineering while actively contributing to open-source projects. Qualifications Extensive experience in Rust with a strong background in systems programming and asynchronous runtimes. Proven expertise in networking protocols, low-level performance optimization, and concurrency. Ability to work independently and effectively within cross-functional teams. Nice-to-Have Skills: Experience with thread-per-core design, live reconfiguration, and stream processing. Familiarity with Apache Arrow and DataFusion. Background in hardware acceleration techniques (e.g., SIMD, modern CPU architectures). Contributions to Rust-based open-source projects.

Role Overview: The Field Marketing Manager is responsible for driving demand and awareness programs in the Region. All programs should align with targeted campaigns that contribute to pipeline growth, deal acceleration and awareness. This will include the ability to incorporate multi-touch, multi-dimensional programs including both inbound and outbound tactics; manage vendor contracts and relationships; operate as the interface between Marketing and Sales; and liaise with the central demand functions within the theatre (campaign managers, digital marketing managers, solutions managers and operations managers). Sounds interesting? Read On! What Youll Do Demand Generation Increase demand for F5 solutions by executing campaigns directly in the India field (via Digital or physical channels) . Develop and implement pipeline acceleration programs to ensure movement throughout the Demand Waterfall. Diligence over meeting regional marketing MBOs, KPIs and ability to track linearity based on funnel management and flow Proactively work with sales on lead management and ensure that expectations are managed in terms of lead follow up and drive continuous process discipline Field Marketing Events Research, select, design and manage key local events to be included as tactics in the broader campaign plan and ensure there is a cohesive pre-event and post-event strategy to increase engagement and response rates Ensure leads from event execution are visible and sales is accountable for follow up to ensure ROI Forecast, measure and analyze reports on impact of field events to learn, improve and justify investment Communicate and educate the sales team regarding new and planned marketing activities including global, regional and local programs Data Analytics Drive continuous analysis of data trends/quality and derive actionable insights for campaigns and field initiatives Ensure discipline of post initiative analysis to extract continuous learnings Report on marketing operations performance, lead management and program ROI metrics Administration & Support Deliver regular weekly, monthly and quarterly reports of lead flow to theatre marketing team Work with regional/theatre marketing on lead management process, marketing interlock process and best practice syndication Formulate and lead Telemarketing/Tele-prospecting framework, working with the sales team, as appropriate Responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies What Youll Bring Bachelors degree in business, Marketing, Communications or equivalent level of experience 10 - 15 Years of Marketing experience (B2B SaaS background preferred) Excellent written and oral communication skills Must be experienced in functions such asCampaign and Events, Customer References, Social Media Creative and analytical, eye for details, challenging assumptions and following Metric, data-driven mindset. Motivated and enthusiastic about working in complex and challenging environments of a rapidly evolving industry. Open & growth-oriented mindset Willingness to work independently What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups

Distributed Cloud Support Engineer I Our technologies are at the heart of modern applications that are enabling digital transformation across the globe! We give the world s largest businesses, service providers, governments, and consumer brands the ability to securely deliver every app, anywhere with confidence. We do this by working collaboratively in an innovative environment, helping each other succeed. We take extraordinary pride in being trusted advisers to our customers, offering the best solutions for their interests. If our mission and culture excite you, we would love to talk with you!We are seeking a Distributed Cloud Support Engineer I , who is hardworking and committed to customer success. You are comfortable in both the Support and Engineering environments, translating technical documentation and conversations into clear, concise directions for customers and partners. You are passionate about helping our customers tackle and solve problems. You will provide support via phone, email, messaging, and web portal. Support requests range in complexity from "how to" questions through involved debugging and forensic efforts when prioritizing operational issues. Visualizing problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. You will have a significant career growth opportunity within a fast-paced SaaS company. What will you do Fix reported issues and advocate for the customer. Collaborate with sales and engineering teams to provide support to resellers, service provider and enterprise customers, as well as end users via telephone, e-mail, Slack and the web portal. Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles. Critical issue management and customer assurance when handling reported issues. Coordinate fixes by Engineering or Developers when required and relay appropriate information to our partners and customers. Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution. How do you qualify 1 or more years of experience working in an operations environment. Background in customer service/support and IT, networking, or IT security incident management. Experience driving efficiency, handling growth, and delivering results. Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement. Strong organizational skills and work well with contacts in various business subject areas. Conversationally and technically fluent in English verbally and written. Advantageous to have: Strong understanding of Networking and Layer 7 Protocols. Familiarity with Container technologies (Docker and Kubernetes). Knowledge of Data Representation types (XML, JSON, YAML). Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred. Security product/solutions experience (Firewalls, WAFs, DDoS Mitigation) is preferred. Strong troubleshooting skills, independent and collaborative. Approachable disposition and steadfast in delivering. Ability to prioritize and multitask when leading sophisticated technical issues. Proven understanding of routing and switching technologies. Ability to read different scripting and automation languages (Python, Shell and Ansible). Bachelor s degree in technologically relatable field or equivalent practical experience. Physical Demands and Work Environment This role requires availability outside normal business hours to align with the distributed global teams or to respond to critical security events. Some travel may be required (less than 10%). The is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.