We are seeking an experienced Customer Support Executive to join our dynamic team. The ideal candidate should have a minimum of 1 years of work experience in customer support, with a strong preference for candidates with a background in the retail or FMCG (Fast Moving Consumer Goods) industry. The Customer Support Executive will play a key role in ensuring customer satisfaction through effective communication, problem resolution, and timely support. Key Responsibilities: Customer Interaction: Interact with customers via phone, email, and chat to provide information, assistance, and resolution to their queries and concerns. Ensure a high level of customer satisfaction by addressing customer issues professionally and in a timely manner. Product Knowledge: Develop a deep understanding of the products and services offered by the company, and stay updated on any changes or updates. Provide product information to customers and assist them in making informed purchasing decisions. Problem Resolution: Investigate and resolve customer complaints or issues, escalating complex problems to the appropriate department when necessary. Work closely with other teams to ensure prompt and accurate resolution of customer issues. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the issue, actions taken, and resolutions provided. Provide regular reports on customer support activities and trends. Process Improvement: Identify opportunities for process improvement in the customer support workflow and collaborate with relevant teams to implement changes. Suggest improvements to product or service offerings based on customer feedback. Training and Development: Provide guidance and mentorship to junior customer support representatives. Conduct training sessions for new team members on customer support processes and product knowledge. Qualifications: Minimum of 3 years of experience in customer support, preferably in the retail or FMCG industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proven track record of meeting or exceeding customer satisfaction targets. Familiarity with CRM software and ticketing systems. Ability to work independently and as part of a team. Bachelor's degree in Business, Marketing, or a related field is a plus. Job Type: Full-time Pay: ₹25,000.00 - ₹28,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Experience: total work: 2 years (Preferred) Customer service: 2 years (Preferred) FMCG: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person

We’re seeking an experienced and talented e-commerce executive to join our dynamic team. You will play a pivotal role in optimizing our online business operations and delivering exceptional customer service. As an e-commerce executive, you’ll maintain all our sales touchpoints — website, online marketplaces, and aggregators — and oversee online sales, manage stock inventories, and optimise the overall customer experience. If you have a knack for sales, love the online world and have a passion for customer service, we welcome you to join our company. We offer competitive remunerations, comprehensive benefits and growth opportunities within the company. Objectives of this role Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities. Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up. Manage and maintain e-commerce platforms, including product listings, pricing and inventory management. Enhance customer experience by working closely with other departments, such as marketing, content and customer service. Your tasks Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales. Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement. Demonstrate our products with sales data to prospective clients, negotiate contracts and close sales deals with stakeholders. Collaborate with cross-functional teams, including development, marketing and customer service, to execute online campaigns and promotions to attract leads. Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention. Attend conferences, events, and trade shows to showcase our product and the retail sales team. Required skills and qualifications 3+ years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets. Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion. Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software. Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth. Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales. Proficient communication skills, both written and verbal, with fluency in English. Additional language proficiency in regional languages would be an advantage. Experience managing e-commerce platforms such as Amazon, flipkart and Shopify Preferred skills and qualifications A bachelor’s degree in e-commerce, digital marketing, business administration, or a related field. Experience with CRM and marketing automation platforms such as Salesforce, Mailchimp, or HubSpot for customer segmentation, targeting, and personalised marketing campaigns. Proficiency in using analytics tools such as Google Analytics, Google Tag Manager, or similar to track and analyse e-commerce performance metrics. Familiarity with online marketing tools, including social media advertising, email marketing, SEO and SEM. Ability to work collaboratively and take charge as a leader when required. Willingness to travel (domestic and international) for company events. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Experience: E-commerce: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person