Department Hierarchy Store Operations Job posted on Jun 04, 2025 Employee Type Full Time Employee Experience range (Years) 5 years - 7 years Designation – Assistant Team Lead Job Role – Pharmacist Team - B&M Retail Location – Allahabad About Tata 1mg Tata 1mg is India’s leading consumer health platform. It aspires to be the trusted health partner for all Indians and its mission is to make healthcare accessible, understandable, and affordable. Leading the chart as one of the top consumer health platforms through e-pharmacy, e-diagnostics, e-consulting and offline stores, it is also one of the most preferred pharmacy and diagnostic partners for the leading hospitals in India. It enables consumers to learn more about their medicines and find more cost-effective substitutes. Tata 1mg is an initiative taken in the spirit of public service with a vision to empower Indian consumers and caregivers to select the most appropriate healthcare service at the best possible prices. Know more about us : https://www.1mg.com/aboutUs Brief about the Team : The B&M Retail team at Tata 1mg is responsible for running best-in-class in-store pharmacy operations, diagnostics, e-consultation services, and ensuring top-tier customer experience. The team collaborates closely with Warehousing, Merchandising, and Marketing functions to drive excellence in service delivery and operational performance. What will you do: Financial Performance and Sales Responsibilities Achievement of daily sales targets, with shift-wise allocation Achievement of daily private label and BigBasket targets Achievement of daily generics and high-margin category targets Achievement of daily diagnostic targets Develop business relations with nearby doctors, gyms, salons, grocery chains, and other potential partners Ensure and validate customer calls are made by staff as required Ensure and validate 100% prescription reminder calls, dormant/lapsed users, and high-value users as per the list received Ensure the commitment register is properly maintained and orders are closed on time Omnichannel Business Achieve 0% pushback on all omnichannel orders for the store Achieve 0% processing TAT breach for the store Conduct root cause analysis of pushback and breach cases, and implement corrective actions Provide guidance to the team on RCAs and improve future response Team Management, Business Review, and Training Motivate the team for peak performance Ensure proper roster management, leave tracking, and attendance Identify and resolve team challenges effectively Provide clarity on targets, achievements, and incentives from the start of the month Conduct daily review of previous day performance and plan for current day targets Conduct periodic knowledge checks and training on medicines, private labels, and generics Guide the team in handling telephone calls professionally Monitor and guide proper WhatsApp communication with customers Nominate staff for central training programs Customer Service and Experience Ensure team grooming and etiquette while dealing with customers Ensure in-store customers are properly attended and serviced Ensure all customer calls and WhatsApp messages are responded to within 15–20 minutes Build long-term customer relationships through excellent service Inventory Health Validate 100% accuracy in daily inventory inwarding Ensure proper putaway of SKUs as per location mapping Ensure daily removal of expired, near-expiry, and non-moving items Ensure all bounced items are entered into the system by staff Assign and validate daily SKU physical audits Ensure 100% accuracy in dispensing quantity and batch Train the team on inventory accuracy and health Resolve or escalate inventory-related issues as needed Understand local demand/competition and request relevant inventory Remain vigilant about theft and pilferage Marketing Activities Plan and schedule outdoor marketing via team rosters and ensure collateral availability Participate in and monitor staff performance during campaigns Ensure staff are aware of current offers and promote them to customers Lead by example in executing marketing initiatives and driving growth What are we looking for: Bachelor's degree or Diploma in Pharmacy with 5-8 years of experience. Valid State Pharmacy Council registration. Strong customer service and communication skills. Proficiency in computers and pharmacy software. High attention to detail, multi-tasking ability, and ethical conduct. Why Join Us? Tata 1mg provides one of the most exciting and high-growth environments to work in. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. The leadership of Tata 1mg is determined to make it one of the best places to work. Disclaimer: Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence and merit.
