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job opportunity For customer support executive.

1 - 4 years

1 - 4 Lacs

Gurugram

Posted:5 days ago| Platform: Naukri logo

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Skills Required

Customer Support Inbound Voice Process Voice Process Voice Support International Voice Process International BPO International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Opportunity For Customer Support Engineer with Accenture. Mandatory Shift Timing 24/7 Shift Timing (Including Night Shift) Ready to work 5 days work from office L1 Support over call Job Summary: We are looking for a motivated and customer-focused professional with at least 1 year of experience in customer support. The ideal candidate will be responsible for handling customer queries, resolving issues promptly, and ensuring a high level of customer satisfaction across various communication channels. Key Responsibilities: Handle incoming calls, emails, chats, or tickets from customers in a professional and timely manner. Resolve product or service-related issues by clarifying complaints, determining the cause, selecting the best solution, and following up to ensure resolution. Maintain a high level of product knowledge to provide accurate information and guidance. Document customer interactions, transactions, comments, and complaints in the system. Collaborate with internal teams to address complex issues and escalate when required. Provide feedback to the management team to improve customer service processes and product offerings. Key Skills Required: Excellent communication skills (verbal and written). Good interpersonal and problem-solving abilities. Ability to handle pressure and manage multiple tasks efficiently. Proficiency in using CRM tools and MS Office (Word, Excel). Strong customer empathy and active listening skills. Preferred Qualifications: Bachelor's degree in any discipline. Previous experience in BPO, customer service, or help desk roles preferred. If Interested kindly share your resume SSingh7@vbeyondapac.com Role & responsibilities Preferred candidate profile

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www.vbeyond.com

Staffing and Recruiting

Hillsborough New Jersey

201-500 Employees

59 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    CTO

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